Brittany Thurston

• Conducted outbound calls to prospective customers, promoting lending services and products.
• Utilized CRM software to track customer interactions and manage leads effectively.
• Provided accurate information regarding account options and interest rates to potential clients.
• Adapted communication strategies based on customer responses to enhance engagement.
• Maintained up-to-date knowledge of bank policies, procedures, and competitive offerings.
• Achieved daily call volume targets while ensuring adherence to compliance regulations.
• Answered calls, took messages, and transferred calls to correct individuals.
• Completed daily cold calling and outreach to build sales pipeline.
• Generated new leads through targeted cold calling efforts, expanding the company''s client base.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Utilized effective time management strategies to prioritize tasks for optimal productivity.

Managed a multi-line phone system, directing calls to the appropriate department and providing assistance with a professional and polite demeanor.

Assisted with a variety of administrative tasks, including data entry, preparing correspondence, and maintaining organized file systems.

Created invoices using quickbooks.

Negotiated payments for past due accounts.

Worked with multiple shipping companies to process and track product returns.

Managed a multi-line phone system, directing calls to the appropriate department and providing assistance with a professional and polite demeanor.