Brittany Tippins

• Provided outstanding organization, accuracy and efficiency in verifying insurance benefits (using tools such as Availity, Eclinical Works and Practice Velocity). Other duties included: updating patient data in charts, providing excellent customer service to all patients and staff members, answering a multi-telephone system, proactively solving problems while creating a welcoming yet personable environment.

• Committed to the comfort and well-being of patients under the supervision and plan of an RN. Other tasks included: providing behavioral and emotional support to  individuals with dementia and alzheimer's, helping patients with all grooming habits, administering medications, changing bandage dressing, or checking temperature.

• Scanned and stored all patient insurance documents in addition to medical history records with accuracy and confidentiality. Responsible for patient intakes. Promoted quality of services- handling all matters and inquires professionally in accordance with agency policies and procedures. Collaborated with supervisor to better assist the team. Answered calls courteously- taking messages routing calls to the appropriate staff members. Scheduled and rescheduled appointments.

Provided administrative support to the office while supervising and scheduling existing  staff with current clients.  Communicated with clients and patients regarding expectations of care. Other responsibilities included: scheduling internal meetings, social events, assisting with new hires in addition to prioritizing while meeting deadlines.

• Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Managed medical supply inventory, and updated schedules using online timekeeping system. Created databases and spreadsheets to improve inventory management and reporting accuracy. Managed incoming and outgoing calls for busy nonprofit office.