Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Titus

Dallas,TX

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

3
3
years of professional experience

Work History

Call Center Representative

TruGreen Lawn Care
Lewisville, Tx.
06.2023 - Current
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Call Center Representative

Spectrum
Dallas, TX
03.2021 - 06.2023
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Performed outbound calling campaigns to promote new products or services.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Education

High School Diploma -

Duncanville High School
Duncanville, TX
06-2018

Skills

  • Account updating
  • Data Entry
  • Customer Service
  • Payment Processing
  • Product Upselling
  • Quality Assurance
  • Call Control
  • Customer Relationship Management

Timeline

Call Center Representative

TruGreen Lawn Care
06.2023 - Current

Call Center Representative

Spectrum
03.2021 - 06.2023

High School Diploma -

Duncanville High School

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Brittany Titus