Brittany Titus
Johnstown,PA
Summary
Dynamic leader with a proven track record at Wal-Mart, adept in operations management and customer focus. Excelled in coaching and mentoring, enhancing team performance by 30%. Skilled in problem-solving and performance improvement, fostering a results-driven environment. Expertise in people management and workplace safety, consistently achieving high customer satisfaction and operational excellence.
Overview
13
13
years of professional experience
Work History
Digital Team Lead
Wal-Mart
12.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Deli/Bakery Team Lead
Wal-Mart
08.2022 - 12.2023
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Mentored junior staff members in proper baking techniques, enhancing their skills and overall value to the team.
- Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
Hardlines Team Lead
Wal-Mart
03.2022 - 08.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted customers with locating merchandise and providing product information.
Online Personal Shopper
Wal-Mart
07.2020 - 03.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Store Manager
Primos Pizza
02.2015 - 08.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Pharmacy Technician
Winn Dixie Pharmacy
01.2014 - 12.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Service Desk Manager
K-Mart
04.2012 - 10.2014
- Developed a high-performing team by providing coaching, mentoring, and regular performance feedback.
- Developed IT policies and procedures that helped standardize processes across the organization for better consistency in service delivery.
- Implemented an effective knowledge management system for quicker issue resolution and increased productivity.
- Enhanced customer satisfaction with timely issue resolution and effective communication skills.
Cashier
Wal-Mart
10.2011 - 11.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certificate - Pharmacy Technician
Gulf Coast State College
Panama City06.2014
Skills
Customer Focus
Coaching and Mentoring
Performance monitoring
Performance Improvement
Workplace Safety
Schedule Management
Operations Management
Complaint resolution
Product Management
Problem-Solving
People Management
Timeline
Digital Team Lead
Wal-Mart
12.2023 - Current
Deli/Bakery Team Lead
Wal-Mart
08.2022 - 12.2023
Hardlines Team Lead
Wal-Mart
03.2022 - 08.2022
Online Personal Shopper
Wal-Mart
07.2020 - 03.2021
Store Manager
Primos Pizza
02.2015 - 08.2020
Pharmacy Technician
Winn Dixie Pharmacy
01.2014 - 12.2014
Service Desk Manager
K-Mart
04.2012 - 10.2014
Cashier
Wal-Mart
10.2011 - 11.2012
Certificate - Pharmacy Technician
Gulf Coast State College
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