Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Tolliver

Lake Worth,FL

Summary

Versatile and dynamic, and reliable under pressure. I adept in crisis intervention and superior customer service. Excelled in mentoring roles, demonstrating strong and exceptional teamwork and a high level of integrity.

Hardworking and passionate job seeker with strong organizational skills eager to secure success for myself and my company. Ready to help the team achieve company goals and prepared to start a career and make meaningful contributions with commitment and drive.

I go above and beyond my work ethic is dedicated to greatness

Overview

14
14
years of professional experience
1
1
Certification

Work History

BHT Behavior Heath Tech

Recreate Life Counseling
09.2021 - Current
  • Preformed my job as 2nd in command to the lead BHT during 1st and 2nd shift and other shifts if needed
  • Created an overnight process and training for future BHTs to use.
  • Provided crisis intervention and de-escalation services, during times of need and danger.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Conducted client rounds to check on residents.
  • Documented detailed progress notes, facilitating accurate tracking of patient progress.
  • Kept facility clean, performed basic maintenance, and restocked supplies to support program needs.
  • Mentored new Behavior Health Technicians, sharing knowledge and expertise
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Assisted patients in developing effective coping mechanisms, to improved emotional regulation and overall mental health.
  • Treated clients and families with respect and dignity.

Security Officer

Goliath
02.2022 - 01.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities, specific incidents and, presence of unauthorized persons and unusual incidences.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Overnight Stock Associate and Produce Associate

Walmart
04.2014 - 10.2020
  • Worked all 3 shifts and all departments becoming well rounded in order to be a help to my company and customers
  • 2nd in command in frozen and dairy
  • Lead in Produce and MOD Team
  • Excellent customer relations by providing exceptional services and pleasant shopping experiences to retail customers.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Unloaded arriving product stock and moved to store display areas.
  • Exhibited strong attention to detail when verifying incoming shipments against purchase orders, catching errors before they impacted inventory levels or customer experience.
  • Demonstrated adaptability by taking on additional tasks or responsibilities as needed to support overall store operations during overnight shifts.
  • Optimized backroom organization through diligent sorting and placement of overstock items, facilitating easier access for future restocking needs.
  • Assisted in training new Overnight Stock Associates on proper procedures, ensuring consistent performance across the team.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Coordinated with other departments as necessary to facilitate cross-merchandising opportunities and enhance overall store presentation.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Retail Stock Associate

Target
08.2011 - 03.2013
  • Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
  • Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
  • Continuously assessed stock levels on display shelves, replenishing items as needed to prevent out-of-stock situations negatively impacting sales results.
  • Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
  • Maintained clear communication with management regarding inventory levels, upcoming promotions, and potential stock issues.
  • Reduced shrinkage, conducting regular audits and maintaining a secure work environment.
  • Contributed to a positive shopping experience for customers by maintaining a clean, organized, and visually appealing store environment.
  • Managed high-volume restocking tasks during peak periods to ensure adequate product availability on the sales floor.
  • Trained new employees on store policies, procedures, and best practices for efficient stock handling operations.

Education

No Degree - Psychology

Palm Beach State College
Lake Worth, FL

High School Diploma -

Boynton Beah High School
Boynton Beach, FL
01-2009

Skills

  • First aid and CPR certified
  • Security guard license
  • Superior customer service
  • High level of integrity
  • Work ethic
  • Reliabile
  • Analytical thinking
  • Attention to detail
  • Teamwork and collaboration
  • Charting and clinical documentation
  • Group therapy facilitation
  • De-escalation techniques

Certification

  • CPR/AED Certification
  • First Aid Certification
  • Certified BHT
  • Security Guard License D
  • Florida Driver's License

Timeline

Security Officer

Goliath
02.2022 - 01.2023

BHT Behavior Heath Tech

Recreate Life Counseling
09.2021 - Current

Overnight Stock Associate and Produce Associate

Walmart
04.2014 - 10.2020

Retail Stock Associate

Target
08.2011 - 03.2013

No Degree - Psychology

Palm Beach State College

High School Diploma -

Boynton Beah High School

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Brittany Tolliver