Brittany Torres Islas
Scottsbluff,NE
Summary
Dynamic professional with a proven track record at McConaughey Discovery Center, enhancing family stability and resilience through expert crisis intervention and behavioral support. Leveraged strong interpersonal relationships and multicultural sensitivity to foster client advocacy and community resource connections. As B&F Roofing owner, significantly boosted customer satisfaction through strategic care plan interventions and exceptional service.
Overview
6
6
years of professional experience
Work History
Family Support Worker
McConaughey Discovery Center
03.2022 - Current
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
Owner
B& F Roofing
04.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Psychology -
Orlando Technical College - Mid Florida Tech
Orlando, FLAA - Education
Western Nebraska Community College
Scottsbluff, NE05.2017
Skills
- Behavioral support
- Professional boundaries
- Self-awareness
- Child abuse and neglect dynamics
- Community Resources
- Client Advocacy
- Role Modeling
- Care plan intervention
- Multicultural Sensitivity
- Crisis Intervention
Languages
Spanish
Professional Working
Timeline
Family Support Worker
McConaughey Discovery Center
03.2022 - Current
Owner
B& F Roofing
04.2018 - Current
Psychology -
Orlando Technical College - Mid Florida Tech
AA - Education
Western Nebraska Community College
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