Brittany Toseff
New Braunfels,TX
Summary
Professional with a winning attitude versed in overseeing staff and handling daily cash deposits. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength. Focused on setting high expectations and raising standards.
Overview
11
11
years of professional experience
Work History
COACH
Pluckers Wing Bar
San Marcos, TX
08.2023 - Current
- Adhered to all health department regulations regarding food storage and preparation.
- Assisted with kitchen preparation during peak times as needed.
- Ensured compliance with all food safety regulations and sanitation standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Maintained detailed records of sales transactions and daily shift reports.
- Counseled staff to address issues promptly and provide constructive feedback.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
ASSISTANT COACH
Pluckers Wing Bar
San Marcos, TX
03.2023 - 08.2024
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Resolved conflicts among employees in an effective manner.
- Maintained detailed records of sales transactions and daily shift reports.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Counseled staff to address issues promptly and provide constructive feedback.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Delegated work to staff, setting priorities and goals.
BARTENDER
Pluckers Wing Bar
San Marcos, Texas
05.2022 - 03.2023
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
- Greeted and accommodated guests, building positive experience from first interaction.
SERVER TRAINER
Pluckers Wing Bar
San Marcos, Texas
02.2020 - 03.2023
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Served as positive role model and mentor for restaurant waitstaff
- Monitored food quality and presentation standards to maximize guest satisfaction with food and service
- Learned new menu items and company policies to properly train waitstaff
- Increased server efficiency by fulfilling additional responsibilities and training new servers
- Attended meetings and seminars to obtain information for use in training programs and to inform management of training program status
- Developed alternative training methods if expected improvements are not seen
- Maintained records of completed training and required recertifications.
DAYCARE TEACHER
Primrose School of Middleton
Middleton, Wisconsin
07.2017 - 01.2020
- Adapted instructional strategies to meet student needs
- Documented student attendance and maintained achievement and progress records
- Facilitated developmentally appropriate daily activities for students
- Practiced positive, consistent discipline in classroom management
- Communicated with parents and guardians regarding academic, behavioral, or safety concerns
- Planned lessons with logically sequenced objectives, based on curriculum
- Created and maintained clean, safe and organized learning environment
- Participated in training courses and professional development opportunities to improve teaching skills.
LEAD TODDLER TEACHER
Clubhouse for Kids
Cross Plains, Wisconsin
01.2016 - 06.2017
- Maintained awareness and supervision of children's needs to maximize physical health and safety
- Completed extensive training that provided insight on child care and development topics
- Worked with co-teacher to implement lesson plans from research-informed learning curriculum
- Engaged families in conversation about child's education and features and benefits of programs
- Followed licensing guidelines and company standards to optimize daily care of children
- Arranged indoor and outdoor space to facilitate creative play, motor-skill activities and safety
- Enforced all administration policies and rules governing students
- Administered assessments to help determine children's developmental needs and challenges
- Taught developmentally appropriate skills to promote academic, social and emotional growth.
BEAUTY AMBASSADOR
Bare Minerals
Madison, WI
04.2015 - 01.2016
- Communicated articulately and empathetically for minimizing customer confusion and generating buying interest
- Demonstrated product usage by applying samples to self or customers when appropriate
- Maintained presentability of cosmetic displays with careful attention to intended visual appeal
- Attended training to refresh on current procedures and learn process improvements
- Cleaned display units, tools and testers to maintain excellent counter hygiene standards
- Operated cash registered to receive payments from patrons.
BEAUTY AMBASSADOR
Bare Minerals
Schaumburg, IL
02.2014 - 04.2015
- Communicated articulately and empathetically for minimizing customer confusion and generating buying interest
- Demonstrated product usage by applying samples to self or customers when appropriate
- Maintained presentability of cosmetic displays with careful attention to intended visual appeal
- Attended training to refresh on current procedures and learn process improvements
- Cleaned display units, tools and testers to maintain excellent counter hygiene standards
- Operated cash registered to receive payments from patrons.
SERVER
Red Robin
Schaumburg, IL
06.2013 - 04.2015
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Delivered customer checks and securely processed credit card or cash payments
- Greeted and accommodated guests, building positive experience from first interaction
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Exercised focus and concentration to keep track of tables and remember orders
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Education
HIGH SCHOOL DIPLOMA -
River Valley High School
Spring Green, WI05.2012
Skills
- Complex Problem-Solving
- Conflict resolution techniques
- Team Training
- Clear And Effective Communication
- High-Volume Environments
- Teamwork And Professionalism
- Staff Management
References
References available upon request
Timeline
COACH
Pluckers Wing Bar
08.2023 - Current
ASSISTANT COACH
Pluckers Wing Bar
03.2023 - 08.2024
BARTENDER
Pluckers Wing Bar
05.2022 - 03.2023
SERVER TRAINER
Pluckers Wing Bar
02.2020 - 03.2023
DAYCARE TEACHER
Primrose School of Middleton
07.2017 - 01.2020
LEAD TODDLER TEACHER
Clubhouse for Kids
01.2016 - 06.2017
BEAUTY AMBASSADOR
Bare Minerals
04.2015 - 01.2016
BEAUTY AMBASSADOR
Bare Minerals
02.2014 - 04.2015
SERVER
Red Robin
06.2013 - 04.2015
HIGH SCHOOL DIPLOMA -
River Valley High School
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