Brittany Towry
Richardson,TX
Summary
With a proven track record at MD RPM LLC, I leveraged medical coding expertise and leadership qualities to enhance billing efficiencies and compliance, resulting in significant process improvements. My adeptness in data analysis and fostering cross-department collaboration has driven organizational growth and operational excellence.
Overview
21
21
years of professional experience
Work History
Medical Billing Director
MD RPM LLC
Houston, TX
11.2019 - Current
- Served as a liaison between physicians and insurers regarding patient coverage information.
- Implemented new technologies that improved efficiency within the department.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Reviewed patient accounts to ensure accuracy of charges, payments, denials and insurance reimbursements.
- Participated in meetings with senior management to discuss revenue goals and strategies.
- Analyzed data from various sources to identify potential areas of improvement within the department.
- Monitored changes in government regulations affecting healthcare billing practices.
- Ensured compliance with applicable state and federal laws related to healthcare billing.
- Provided training to staff on coding, collection procedures and HIPAA regulations.
- Resolved complex billing issues with patients, insurers and other third-party payers.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Created policies and procedures relating to medical coding practices, documentation requirements, collections processes.
- Coordinated preparation of external audit materials and external financial reporting.
- Coordinated efforts between multiple departments related to medical billing activities.
- Performed quality assurance checks on submitted claims prior to submission to insurance carriers.
Senior Support Specialist
Aprima Medical Software Inc.
Richardson, Texas
06.2004 - 11.2019
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
- Assessed code during testing stage to determine potential glitches and bugs.
- Improved and corrected existing software and system applications.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Identified opportunities for process improvements to decrease in support calls.
- Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Updated software upon release of vendor patches to mitigate vulnerabilities.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Analyzed user needs and software requirements to determine design feasibility.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
Education
Some College (No Degree) - Special Needs Counselor
Collin County
RichardsonSkills
- Medical coding
- Billing compliance
- Claims processing
- Data analysis
- Financial reporting
- Staff training
- Problem resolution
- Regulatory compliance
- Revenue cycle management
- Process improvement
- Audit coordination
- Cross-department collaboration
- Attention to detail
- ICD-10
- HIPAA compliance
- Claims processing proficiency
- Denial management strategies
- Team leadership qualities
- Electronic health records experience
- Organizational growth
- Interpersonal relationship building
- Medical billing software mastery
- Payment posting
- Medicare and medicaid regulations
- Decision-making capacity
- Medical coding expertise
- Account analysis expertise
- Fraud prevention
- Written communication
- Professional risk manager
- Microsoft SQL server
- Microsoft dynamics 365
Timeline
Medical Billing Director
MD RPM LLC
11.2019 - Current
Senior Support Specialist
Aprima Medical Software Inc.
06.2004 - 11.2019
Some College (No Degree) - Special Needs Counselor
Collin County
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