Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Tripp

Castle Rock,CO

Summary

Experienced professional with over 15 years of diverse experience in customer service management, technical fieldwork, social media, and project management. Seeking a full-time remote position where I can leverage my skills in communication, leadership, and technical operations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Owner

Hale Pet Door
01.2013 - Current
  • Oversaw business operations, including managing social media accounts, customer service, and web development
  • Supervised teams and ensured the timely completion of projects
  • Led customer support initiatives, improving overall customer satisfaction
  • Developed and maintained the company website, integrating e-commerce and content updates.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Field Technician/Data Analyst Specialist

Water Walkers
01.2008 - 01.2013
  • Conducted field research, including streamflow data collection, in remote locations such as Alaska
  • Compiled and analyzed data remotely, ensuring accuracy for environmental reporting
  • Coordinated field projects and reported findings to the company and partners.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Collaborated with other field technicians to resolve complex technical issues.

Customer Service Manager

Natural Grocers
01.2006 - 01.2013
  • Managed customer service operations, ensuring high-quality service
  • Supervised and delegated tasks to team members across various departments
  • Monitored and maintained product quality and department standards
  • Led inventory ordering, ensuring stock availability and minimizing shortages.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

Some College Coursework in Environmental Science -

GED -

01.2005

Skills

Customer Service Leadership

Project and Team Management

Data Collection and Analysis

Environmental Science Knowledge

Customer Relations

Small business operations

Relationship Building

Verbal and written communication

Client Service

Project Management

Operations Management

Certification

Travel Agent Training Certification, August 2024

Timeline

Owner

Hale Pet Door
01.2013 - Current

Field Technician/Data Analyst Specialist

Water Walkers
01.2008 - 01.2013

Customer Service Manager

Natural Grocers
01.2006 - 01.2013

Some College Coursework in Environmental Science -

GED -

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Brittany Tripp