Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Tutson

Matawan,NJ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Flight Attendant

United Airlines
02.2023 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.

Flight Attendant

Spirit Airlines Inc.
07.2022 - 02.2023
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

Customer Service Agent

Southwest Airlines
12.2015 - 06.2022
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Contributed to team efforts by cross-training in various positions, including baggage handling and gate operations.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
  • Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Education

High School Diploma -

Tucker High School
Tucker, GA
05.2008

Skills

  • Customer Service
  • Strong Work Ethic
  • Reliability and punctuality
  • Hospitality service expertise
  • Training Coordination
  • Leadership Qualities
  • Interpersonal communications
  • Diversity awareness
  • Creative Problem-Solving

Timeline

Flight Attendant

United Airlines
02.2023 - Current

Flight Attendant

Spirit Airlines Inc.
07.2022 - 02.2023

Customer Service Agent

Southwest Airlines
12.2015 - 06.2022

High School Diploma -

Tucker High School

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Brittany Tutson