Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Tylka

North Richland Hills, TX, US,TX

Summary

Results-driven Office Administrator & Customer Account Specialist with 15+ years of experience in office operations, customer service, and accounts management. Skilled in order processing, invoicing, accounts receivable, and financial reporting. Proven ability to streamline processes, lead teams, and maintain accurate records while strengthening client relationships. Highly organized, dependable, and dedicated to improving efficiency and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Office Assistant/Assistant Customer Service Manager

Tex Art Stone Inc
Keller, Texas
08.2020 - 01.2025
  • Supervised and coached a customer service team, improving office efficiency and service consistency.
  • Handled high-volume customer inquiries, order processing, and accurate invoicing.
  • Prepared detailed product quotes and maintained pricing files to support sales.
  • Managed full-cycle accounts receivable: posting payments, reconciling accounts, and reducing overdue balances.
  • Generated daily financial reports and balanced bank statements.
  • Partnered with sales/operations to track inventory, manage purchase orders, and coordinate product transfers.
  • Assisted with scheduling production, product pick-up, and deliveries, improving on-time order fulfillment.

Account Manager

Santander Consumer USA
North Richland Hills, Texas
10.2014 - 12.2015
  • Managed high-risk accounts, developing repayment plans while maintaining customer relationships.
  • Reduced delinquency rates by 15% through proactive monitoring and outreach.
  • Produced account activity reports for leadership highlighting risk areas and recovery progress.

Center Manager

ACE Cash Express Inc.
Euless, Texas
01.2013 - 09.2014
  • Managed daily operations to ensure smooth center functionality.
  • Supervised staff scheduling and workforce allocation for optimal coverage.
  • Oversaw inventory management and supply ordering processes.
  • Performed receptionist duties such as greeting visitors and answering calls.
  • Directed branch operations, including customer service, loan approvals, and cash handling.
  • Oversaw accounts receivable processes, loan tracking, and reconciliations.

Front Desk Administrator

Health Source Chiropractic & Progressive Rehab
Richland Hills, Texas
10.2012 - 01.2013
  • Managed front desk operations and provided exceptional customer service to visitors.
  • Scheduled appointments and coordinated meetings for staff and clients effectively.
  • Handled incoming calls and directed inquiries to appropriate departments promptly.
  • Maintained office supplies inventory and ordered new materials as needed.
  • Assisted with administrative tasks, including data entry and document management.
  • Supported team members by sharing information and facilitating communication flow.
  • Handled payment processing and provided customers with receipts and proper bills and change.

CNA

Healthcare Experience
Fort Worth, Texas
01.2007 - 01.2012
  • Assisted patients with daily living activities and personal hygiene tasks.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Documented patient care and observations accurately in medical records systems.
  • Collaborated with healthcare teams to implement care plans for patients.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Reported changes in patient conditions to registered nurse or physician.

Education

High School Diploma -

Richland Hight School
North Richland Hills, TX
08-2003

Skills

  • Office Administration & Operations Management
  • Customer Service & Client Account Support
  • Accounts Receivable, Billing & Collections
  • Order Processing & Invoicing
  • Financial Reporting & Daily Reconciliations
  • Inventory Oversight & Purchase Orders
  • Team Leadership & Staff Training
  • Scheduling & Logistics Coordination
  • Microsoft 365, Excel, QuickBooks, Sage Dac Easy

Timeline

Office Assistant/Assistant Customer Service Manager

Tex Art Stone Inc
08.2020 - 01.2025

Account Manager

Santander Consumer USA
10.2014 - 12.2015

Center Manager

ACE Cash Express Inc.
01.2013 - 09.2014

Front Desk Administrator

Health Source Chiropractic & Progressive Rehab
10.2012 - 01.2013

CNA

Healthcare Experience
01.2007 - 01.2012

High School Diploma -

Richland Hight School

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