BRITTANY ULIZZI
MCKEES ROCKS,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Pittsburgh Veterinary Specialty & Emergency Center
09.2017 - Current
- Greet customers, answer client/doctor calls, phone operator on a multiline system, call referrals to set up appointments per the doctor's instructions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled all incoming and outgoing faxes, emails and regular mail.
- Updated account information to maintain customer records.
- Answered owner animal health questions and advised on best care practices.
- Assisted primary veterinarians in navigating company website, sending referrals, and getting advice from specialists, improving overall client and doctor experiences.
- Attended meetings with supervisors to help communication and work flow between the techs and CSRs
- Coordinated with doctors to create their schedules to maximize appointment availability and efficient work flow
- Supported and coached employees as part of successful training initiatives.
Server
THE HOP HOUSE
08.2016 - 09.2018
- Handled large amounts of cash, effectively communicated orders, used the POS system to place orders and do end of night reports
- Helped to build and maintain repeat clientele and train new employees
- Answered customer inquiries and resolved issues promptly.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Catering Coordinator
DIBELLA'S SUBS
03.2012 - 01.2015
- Expedited setup and breakdown of events, minimizing disruptions to client's schedules.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and cold calls to maximize catering revenue and meet and exceed goals.
- Analyzed catering orders and coordinated with staff to set up equipment, supplies and menus to meet client expectations.
- Increased repeat business through strong relationship-building with clients and vendors.
- Handled catering scheduling, ordered food and planned events.
Education
Associates Degree -
CCAC- BUSINESS MANAGEMENT
PittsburghHigh School Diploma -
Shaler Area High School
Pittsburgh, PATimeline
Customer Service Representative
Pittsburgh Veterinary Specialty & Emergency Center
09.2017 - Current
Server
THE HOP HOUSE
08.2016 - 09.2018
Catering Coordinator
DIBELLA'S SUBS
03.2012 - 01.2015
Associates Degree -
CCAC- BUSINESS MANAGEMENT
High School Diploma -
Shaler Area High School
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