Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Brittany Underwood

Summary


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills, and committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Teller

Universal Teller IBC Bank
07.2022 - 01.2024
  • Entered customer transaction data into the online banking software
  • Assisted customers by phone and in person by answering banking questions and recommending solutions with exceptional customer service
  • Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits, and account services
  • Created and maintained reports and journals for potential loans and transactions
  • Elevated from a level 1 to a level 3 teller in 5 months
  • In control of monies being shipped in and out of the vault and keeping an accurate account of those monies. Simultaneously keeping my own till in balance
  • Worked with the following software: Argo, Precision, Teams, and IBC portal
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Trained and supervised new tellers on bank policy and procedures
  • Achieved highest customer satisfaction rating in branch each month

AT&T Customer Service Representative

AT&T Customer Service/ Retention/ Sales
10.2021 - 01.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing resolutions.
  • Audited customer account information to identify issues and develop solutions
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Night Clerk

7-Eleven
10.2013 - 02.2021
  • Obtained signatures for financial documents and internal and external invoices.
  • Kept work areas clean and neat for professional appearance and optimal performance.
  • Ringing up sales, bagging items and giving appropriate change
  • Kept a perfectly balanced till
  • Trained several people to be night clerks
  • COB then started a new day

Vault Clerk

Riverwind Casino
08.2019 - 03.2020
  • Prepared and submitted documentation for bank records and compliance purposes.
  • Processed outgoing orders on behalf of customers and tellers.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Used manual and mechanical means to count and verify monetary values.
  • Filled ATMs with cash while being led by security
  • Counted tips from various departments and made sure everyone checked and balanced

Lead Toddler Teacher

Childcare Network
07.2012 - 02.2014
  • Organized and led activities to promote physical, mental and social development.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Maintained daily records of individual activities, behaviors, meals and naps
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
  • Created a nurturing classroom environment that supported the social-emotional growth of young learners.

Education

High School Diploma -

Del City High School
Del City, OK
01.2004

Skills

  • Strong work ethic
  • Exceptional customer service
  • Professionalism and courtesy
  • Excellent time management skills

Accomplishments

  • Promoted to Lead Teller based on superior performance.
  • Supervised team of 3 staff members.
  • Successfully trained 4 new tellers over a 6 month time period.

Interests

  • Knitting and Crocheting
  • Personal Development and Self-Improvement
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I enjoy helping others and giving back to the community
  • Cooking
  • Gardening
  • Beginner Level American Sign Language

Timeline

Teller

Universal Teller IBC Bank
07.2022 - 01.2024

AT&T Customer Service Representative

AT&T Customer Service/ Retention/ Sales
10.2021 - 01.2022

Vault Clerk

Riverwind Casino
08.2019 - 03.2020

Night Clerk

7-Eleven
10.2013 - 02.2021

Lead Toddler Teacher

Childcare Network
07.2012 - 02.2014

High School Diploma -

Del City High School

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Brittany Underwood