Brittany Underwood

• Oversaw daily operations to ensure efficient practice workflow and patient satisfaction.
• Managed staff recruitment, training, and performance evaluations to build a high-performing team.
• Developed and implemented operational policies to enhance service delivery and compliance standards.
• Streamlined patient scheduling processes, improving appointment efficiency and reducing wait times.
• Coordinated financial management activities, including budgeting and expense tracking, to optimize resource allocation.
• Collaborated with healthcare providers to align practice goals with patient care objectives and industry standards.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Ordered all office supplies and kept check on inventory levels.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Developed close working relationships with front office and back office staff.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Addressed and remedied all patient or team member issues.
• Supervised team of 15 office personnel.
• Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Boosted staff morale by offering constructive feedback and specific direction.
• Assessed processes and procedures, complying with HIPAA regulations.
• Created and implemented organizational policies and procedures.

• Assisted in patient assessments and documentation, contributing to accurate health records management.
• Educated patients on treatment plans and health maintenance, fostering understanding and adherence to medical advice.
• Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
• Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
• Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
• Supported new employees during orientation periods by serving as a knowledgeable resource on office policies, procedures, documentation requirements.
• Coordinated referrals to specialists when necessary, ensuring seamless transitions of care for patients within the healthcare system.
• Served as a liaison between patients and healthcare providers, facilitating clear communication regarding treatment plans and expectations.
• Promoted patient safety and comfort during office visits by attentively monitoring their condition and promptly addressing any concerns or discomforts expressed.
• Demonstrated adaptability by efficiently managing unexpected changes in schedules or staffing situations without compromising patient care quality or timeliness of services rendered.
• Completed paperwork and prior authorizations and scheduled appointments for patients.
• Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.

Assisted clients in navigating Medicare plans

Assisted clients with medication costs per their insurance plans

Administrative duties

• Administered medications and treatments in accordance with care plans and regulatory standards.
• Conducted comprehensive patient assessments to monitor health status and identify needs.
• Collaborated with multidisciplinary teams to develop and implement effective care strategies.
• Educated patients and families on health management, medication adherence, and lifestyle modifications.
• Assisted in discharge instructions and care for patients

• Collected and documented vital signs to track current patient conditions.
• Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
• Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
• Answered patient and family questions to educate on optimal treatment procedures.
• Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
• Triaged patients by phone and provided general assistance for basic and advanced needs.
• Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
• Observed strict confidentiality and safeguarded all patient-related information.
• Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
• Monitored infection control procedures to verify facility-wide health and safety.
• Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
• Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
• Maintained medication stock and performed cleaning of patient rooms and equipment.
• Assessed patient needs in response to medications.
• Obtained, recorded and reported patient vital signs as needed for medication administration.
• Prior Authorizations for medications using ICD and procedure codes

• Collected and documented vital signs to track current patient conditions.
• Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
• Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
• Answered patient and family questions to educate on optimal treatment procedures.
• Assisted physicians with examinations and patient scans during diagnostic processes.
• Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
• Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
• Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
• Used sterile technique to prepare patients for procedures.
• Triaged patients by phone and provided general assistance for basic and advanced needs.
• Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
• Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds.
• Observed strict confidentiality and safeguarded all patient-related information.
• Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
• Monitored infection control procedures to verify facility-wide health and safety.
• Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
• Kept EHR updated with patients' vital statistics, tracking metrics and observations about behaviors or responses.
• Collected biological samples for routine laboratory testing to assist diagnostic processes.
• Sterilized equipment and supplies using germicides and autoclaves to protect patients and staff from infection.