BRITTANY UPDIKE
Brownsboro,TX
Summary
Resourceful Realtor known for high productivity and efficient task completion. Specialize in negotiation, customer service, and market analysis. Excel at communication, problem-solving, and adaptability, ensuring smooth transactions and client satisfaction in fast-paced real estate environments. Flexible hard worker ready to learn and contribute to team success. Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success. Seasoned Trim Carpenter with background in crafting intricate designs, creating custom cabinetry, and executing detailed trim work. Possess strong knowledge of woodworking techniques, material properties, and installation procedures. Skilled in reading blueprints, accurately measuring materials, and working efficiently on job sites. Previous work resulted in improved aesthetic appeal and value for residential and commercial properties. Service-oriented food server with background in high-volume dining establishments. Strengths include strong communication skills, ability to handle fast-paced environments, and commitment to customer satisfaction. Previous experience contributing to team success by delivering top-notch service and ensuring smooth operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Realtor
Fern Real Estate
Kemp, TX
11.2023 - Current
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Collaborated with colleagues to develop strategies for attracting new clients.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Conducted open houses and showings of properties to prospective buyers.
- Organized open houses and other events to promote properties for sale.
- Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Attended industry events such as conferences or seminars related to real estate topics.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Researched zoning regulations for specific areas when preparing property listings.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Educated customers about mortgage products and loan processes relevant to their needs.
- Monitored changes in local markets that could affect the value of listed properties.
- Generated leads through networking activities, cold calling prospects, referrals.
- Answered inquiries from potential buyers regarding features of property listings.
- Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Generated list of properties to meet specific client needs.
- Scheduled home viewings with potential buyers.
- Researched and determined competitive market price.
- Developed relationships with asset management companies and local builders to link affordable units and buyers.
- Accompanied buyers during property inspections.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Maintained current and accurate CRM database of prospective customers.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Conducted home buyer workshops, educating buyers on home purchasing process.
- Represented buyers and sellers in major real estate transactions.
- Promoted properties via advertisements, open houses and multiple listing services.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Managed real estate transactions from initiation to closing.
- Facilitated new property listing to increase inventory.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Executed marketing efforts via cold calling, postcard mailings and door knocking,
- Showed residential properties and explained features, value and benefits of available homes.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Presented properties to potential buyers and addressed questions.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Identified potential buyers through cold calling.
- Scheduled and attended weekly appointments with clients.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
SERVER/SALES
PINNACLE GOLF CLUB
10.2019 - 10.2021
- Planned and hosted large events
- Persuaded sales during events
- Brought in many new members and sales.
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Upheld high standards of sanitation in accordance with health department regulations.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
TRIM CARPENTER
SELF EMPLOYER
10.2017 - 06.2019
- Building teamwork
- Hard manual labor.
- Utilized hand tools such as saws, planes, chisels and routers to shape wood materials according to project requirements.
- Cut openings for electrical outlets and switches into walls for installation of new fixtures.
- Installed interior doors using shims to level them properly.
- Measured, cut and installed baseboards, casing, crown moldings and other trim elements.
- Provided customers with information regarding proper care and maintenance of installed trim elements.
- Installed window sills, headers, door frames and jambs to specifications.
- Collaborated with other tradespeople on multi-phase construction projects.
- Consulted with clients regarding design preferences for their projects.
- Prepared trims for installation by cutting miters, rabbets and coping joints.
- Filled nail holes with putty or spackle to ensure a smooth finish on the trim work.
- Maintained cleanliness of job sites throughout the duration of projects.
- Constructed built-in bookshelves and cabinets from raw lumber.
- Adhered closely to safety regulations when operating power tools.
- Planned layout for each project based upon measurements taken at site location.
- Assisted in the fabrication of custom trim pieces including complex angles and curves.
- Assembled pre-fabricated components such as mantels, columns or stairways according to manufacturer's instructions.
- Performed minor repairs of existing trim elements such as replacing rotted boards or filling gaps between joints with caulking material.
- Removed existing trim elements prior to remodeling projects while protecting adjacent surfaces from damage.
- Demonstrated proper usage of tools and machinery to newly hired employees and apprentice carpenters.
- Properly installed kitchen and bathroom cabinets and removed all debris upon job completion.
- Effectively followed corporate safety regulations in effort to avoid injuries and accidents.
- Managed apprentice carpenters, supervising work and providing constructive criticism to help each improve.
- Installed and finished wood trim, doors and cabinets for new construction and renovation projects.
- Produced high-quality work in full compliance with project standards and good carpentry practices.
- Maintained high standards of workmanship with accurate, detail-oriented finishing work.
- Prepared wood for finishing by shaping and trimming components with hand and power tools.
- Kept worksites organized and tidy to reduce hazards.
CALL REPRESENTATIVE
MAXIMUS
03.2017 - 06.2017
- Primarily spoke with customers regarding benefits and plans of their case
- Benefit case management
- Experience in mass call volume.
- Provided customers with product and service information, as well as troubleshooting assistance.
- Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.
- Updated existing customer accounts with new information obtained through conversations.
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Demonstrated proficiency in navigating multiple computer programs simultaneously during customer interactions.
- Escalated unresolved issues to appropriate departments for further investigation.
- Offered alternative solutions where appropriate to resolve customer complaints satisfactorily.
- Adhered to all service standards, policies, and procedures set by the organization.
- Stayed current on industry trends related to products or services offered by the organization.
- Directed customer calls to appropriate personnel for resolution of complex issues.
- Resolved complaints quickly and efficiently while maintaining a positive attitude towards customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed account and service histories to identify trends and resolve issues.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Updated databases with new and modified customer data.
Sales Associate
Rite Way Auto Sales
Kaufman, TX
01.2016 - 12.2016
- Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Greeted customers and provided product information.
- Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
- Provided follow-up customer service after a car sale was completed.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Researched local, state, and federal laws regarding auto sales regulations when necessary.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Advised customers on financing options and warranties available for their purchase.
- Maintained customer satisfaction by providing prompt, reliable service.
- Created detailed reports of daily sales activities for management review.
- Assisted in developing promotional campaigns and advertising materials for upcoming events or special offers.
- Conducted test drives for prospective buyers.
- Adhered to standards of quality and service and industry regulations.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Consistently exceeded quotas by pursuing and closing sales.
- Showcased vehicle features and took customers on test drives in local area.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
CUSTOMER SERVICE
SECURITY FINANCE
06.2015 - 10.2015
- Direct contact with customers
- Persuade client to borrow more funds
- Data entry for highly privileged personal information
- Met sales goals monthly.
- Developed processes for customer service operations to ensure consistency in customer service delivery.
- Provided customer service assistance when necessary.
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Provided excellent customer service to guests.
- Provided guidance on complex customer service matters.
- Resolved customer service issues quickly and effectively.
- Trained new customer service representatives on product knowledge and customer service skills.
- Developed strategies for improving customer service experience.
- Monitored KPIs related to customer service performance.
- Handled escalated customer service matters professionally.
- Ensured compliance with all applicable laws, regulations, industry standards.
PROMOTIONAL PRINT SHOP
NUMO MANUFACTURING
10.2014 - 05.2015
- Created screen for promotional printing
- Factory job2.
- Assisted co-workers with lifting heavy objects when needed.
- Assisted in preparing orders for shipping by packing products into containers or wrapping them onto pallets for transportation purposes.
- Participated in physical inventories when necessary.
- Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
- Ensured that all safety policies were followed while operating material handling equipment such as forklifts, ladders, in order to avoid accidents or injuries on the job site.
- Collaborated with supervisors and managers regarding daily tasks that need attention.
Sales Associate
Walmart
New Martinsville, WV
07.2013 - 09.2013
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase sales volume.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
Warehouse Worker
Schneider Electric
Athens, TX
07.2011 - 09.2012
- Inspected incoming shipments for damage or discrepancies.
- Transported goods to designated areas within the warehouse facility.
- Maintained accurate inventory records using computerized tracking systems.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Verified accuracy of incoming shipments against purchase orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Operated scanners, computers, and other equipment to track orders.
- Performed cycle counts to maintain accurate inventory records.
- Assembled orders according to customer requests.
- Ensured safety protocols were followed at all times while operating machinery.
- Collaborated closely with other departments on special projects as needed.
- Followed established guidelines for picking orders accurately.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packed boxes and stock using organizational guidelines.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Used scanners to track parcel information, condition or receipt.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
CUSTOMER SERVICE ASSOCIATE
LOWE'S
Gun Barrel City, TX
05.2009 - 10.2011
- Assisted customers with questions regarding projects and products
- Sold lawn mowers, compensated by commission
- Completed online orders.
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Demonstrated knowledge of store products and services.
- Promoted special offers and discounts to encourage additional purchases.
- Tracked inventory levels throughout the day and restocked items as needed.
- Stocked shelves with merchandise according to company standards.
- Processed returned merchandise according to company policies.
- Inspected purchased items for defects before handing them over to customers.
- Kept informed about new products arriving at the store on a regular basis.
- Completed transactions in an efficient manner while providing excellent customer service.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Provided product information and answered customer questions.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Operated point-of-sale systems accurately to process payments from customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Organized displays to attract customers and promote sales.
- Created price tags and merchandise signs for new items.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Car Hopper
Sonic
Kemp, TX
05.2005 - 08.2007
- Followed proper sanitation guidelines when handling food products.
- Maintained a clean and organized work area throughout shift operations.
- Delivered food to guests in a timely manner while following safety protocols.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Greeted and welcomed customers as they arrived at the restaurant.
- Assisted in training new staff members on restaurant operations and procedures.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Ensured compliance with health code regulations related to food storage temperatures.
- Organized food orders and ensured accuracy of items served to customers.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Collaborated with management team on ways to improve service levels within the restaurant.
Education
Real Estate License - Real Estate
School Estate
11-2023
BUSINESS DEGREE -
TRINITY VALLEY COMMUNITY COLLEGE
08.2019
DIPLOMA -
KEMP HIGH SCHOOL
05.2007
Skills
- Microsoft office
- Sales
- Serving
- Management
- Leadership
- Guest services
- Customer service
- Exceptional salesman
- Comfortable speaking with customers in person or on the phone
- Call volume and calming customers
- Pricing negotiation
- Leasing and sales
- Networking and prospecting
- Staff Management
- Social Media Marketing
- Property closing
- Upselling
- Product Sales
- Inventory Control
- Customer Needs Assessment
- Order Processing
- Sales Development
- Retail loss prevention
- Promotional support
- Business Development
- Payment Processing
- Contract Preparation
- Cold-calling
- Retail merchandising expertise
- Goal-Oriented
- Listening Skills
- Written and oral communication skills
- Guest Relations
- Supply Restocking
- Order Verification
- Point of Sale (POS) system operations
- Tableside Service
- Food inspection
- Wine Pairings
- Relationship Building
- Closing deals
- Building rapport
- Sales Presentations
- Lead Follow Up
- Upselling strategies
- Consultative techniques
- Order Preparation
- Storage Organization
- Warehouse Organization
- Shipping and receiving
- Heavy Equipment Operation
- Material Handling
- Research and analysis
- Document Scanning
- Microsoft Office expertise
- File management expertise
- Quality Control Procedures
- Deadline-oriented
- Data Collection
- Error Detection
- Compiling Data
- Spreadsheet Management
- Information Verification
- Collecting information
Certification
- Realtor
Accomplishments
- Recommendation letter
Languages
English
Professional
References
References available upon request.
Timeline
Realtor
Fern Real Estate
11.2023 - Current
SERVER/SALES
PINNACLE GOLF CLUB
10.2019 - 10.2021
TRIM CARPENTER
SELF EMPLOYER
10.2017 - 06.2019
CALL REPRESENTATIVE
MAXIMUS
03.2017 - 06.2017
Sales Associate
Rite Way Auto Sales
01.2016 - 12.2016
CUSTOMER SERVICE
SECURITY FINANCE
06.2015 - 10.2015
PROMOTIONAL PRINT SHOP
NUMO MANUFACTURING
10.2014 - 05.2015
Sales Associate
Walmart
07.2013 - 09.2013
Warehouse Worker
Schneider Electric
07.2011 - 09.2012
CUSTOMER SERVICE ASSOCIATE
LOWE'S
05.2009 - 10.2011
Car Hopper
Sonic
05.2005 - 08.2007
Real Estate License - Real Estate
School Estate
BUSINESS DEGREE -
TRINITY VALLEY COMMUNITY COLLEGE
DIPLOMA -
KEMP HIGH SCHOOL
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