Summary
Overview
Work History
Education
Skills
Timeline
Brittany Usher

Brittany Usher

Phoenixville,PA

Summary

Entrepreneurial and innovative leader passionate about creating the vision to design and develop tangible business goals that exceed revenue projections. As a resilient problem solver, I collaboratively identify, research, and define product and market criteria to achieve global market success by executing a GTM strategy that strengthens and accelerates the brand and product market position to achieve sustainability in high-growth stages and challenging market conditions. Accomplished in creating business principles that drive a highly productive and personal growth-conscious culture, I lead with a relentless work ethic to inspire and develop dedicated and driven leaders to surpass personal and professional goals.

Overview

15
15
years of professional experience

Work History

CEO & Founder

BeRev.io
06.2023 - Current
  • Spearhead vision and operational scalability to support and improve launching start-ups, retooling, and re-branding for Fintech, FinServ, and enterprise organizations
  • High-growth and start-up business architect designing organizational structure, market strategy, sales and marketing operations, and developing product roadmaps to identify and reach goals
  • Lead interior process efficiency and tooling initiatives to scale and grow business operations through change management across revenue and operations teams
  • . Methodically integrate market and project strategy, research, data, and analytics into holistic roadmaps that embodies business goals, vision, product, market, client journey, and culture to support and equip organizations to overcome unavoidable growth challenges to achieve long-term success and profitability
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Established foundational processes for business operations.
  • Analyzed industry trends and tracked competitor activities to inform decision-making.
  • Analyzed and tracked business metrics and adjusted them appropriately to meet supply and demand needs.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Negotiated terms of business acquisitions to increase business base and solidify market presence.
  • Communicated business performance, forecasts, and strategies to investors and shareholders.
  • Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Analyzed industry trends and tracked competitor activities to inform decision making.

CRO/COO Chief Revenue Officer, Chief Operations Officer

Quavo Fraud and Dispute Solutions
06.2019 - 06.2023
  • Productized traditional service offering and developed direct-to-market strategy for automated SaaS product launch, including successfully onboarded all legacy services clients to SaaS
  • Negotiated strategic ISV partnership agreement and led GTM strategy. Increased TCV and surpassed ARR goals and profitability forecasting, securing Series A funding to accelerate new product launches and global footprint
  • Developed and led 2 divisions (revenue and operations), 11 departments, 40+ resources onshore, two offshore business process service (BPaaS) providers, and 12+ strategic partnership programs, vendors, and consultants
  • Autonomy and accountability for the strategic alignment of all client-facing departments, including sales, biz dev, strategic partnerships, marketing, product marketing, client success, product owners, onboarding and implementation, product services, production support, testing, product upgrades and releases, training, solutions consultants, and BPaaS operations/BPO teams onshore and offshore managed service partners
  • Developed SaaS pricing structure and model, increasing sales pipeline TCV by 400%+
  • Led SaaS productization, GTM strategy, and product marketing to create a direct sales team and program to execute enterprise product activation and global marketplace scale
  • Developed and managed data and analytics reporting and dashboards across various business tools, including CRM, Google analytics and platforms, SemRush, JIRA, Trello, Confluence, Snowflake, Webflow, WordPress, Clearbit, Smartsheet, ClickUp, PandaDoc, Visio, Lucidchart, Jirav etc
  • For finance, operations, and revenue departments to track and report ROI, revenue forecasting, resource capacity, project management, client success, and general business reporting to create P&Ls, budgets, measure EBITA, KPIs, goals, and performance and product stats to optimize scalable growth across the organization.
  • Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
  • Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
  • Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Manager, Major Accounts

Randstad Technologies US Global Technology and Services Consulting and Solutions
08.2016 - 06.2019
  • Responsible for strategic growth and development of enterprise financial services, healthcare, and telecom technology division corporate accounts
  • Led sales, IT solutions, BPO, recruiting, and vendor account team management
  • Led team sales pipeline growth to achieve 44% YoY
  • Increased regional account portfolio revenue by 56%
  • Led acquisition for large enterprise media and technology companies and new labels, designing and developing divisions to support projects and talent management.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
  • Improved marketing to attract new customers and promote business.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Defined clear targets and objectives and communicated to other team members.
  • Gained strong leadership skills by managing projects from start to finish.
  • Learned and adapted quickly to new technology and software applications.

Education

Bachelor of Science - Business Administration And Management

The Wharton School, Philadelphia, PA
05.2008

Professional Development

  • Relevant Coursework: Management and Leadership, The Wharton School
  • Relevant Coursework: Strategic Management Solutions, The Wharton School
  • Relevant Coursework: Data Driven Business Analytics, Boston University
  • Relevant Coursework: Strategic Management I & The Sociology of Strategy, MIT – Sloan School of Management

Professional Development: Google Certifications

• Agile Project Management

• Google Ads Search

• Google Ads Display Google Ads Measurement

• Google Ads Search Professional

• Google Ads Display Professional

• Google Ads Creative

Professional Development: Leadership & Exec Development

• Solutions 21 Executive Leadership

• Chief

• Board Executive

• Fintech Alliance Coach/Mentor

Professional Development: Memberships and Volunteer Programs

• Zip Code Academy – Volunteer Career Readiness and Development

• WITI

• About Fraud

• RiseUp – Women in FinTech

• WIFTN Ambassador

Extracurricular Activities:

  • Viking Fitness - Owner, personal training gym
  • NASM certified trainer, nutritionist, group training, sports training, life coach
  • USA Lacrosse certified coach
  • Cicerone Certified Master
  • Sommelier, Court of Masters Sommeliers, Americas
  • CPR and QPR adult and youth (suicide prevention) certified
  • ASIST certified and AFSP volunteer

Skills

  • Organizational Development, Cross-Functional Collaboration
  • Marketing and Advertising, SEO, Branding, Consulting
  • PR, Media Relations, Community Outreach
  • Approachable leader, Customer Advocate
  • Operational Excellence and Efficiency
  • Product development and expansion
  • Business Management, Operating Budgets
  • People and Culture, Mission and Vision
  • Executive Leadership and People Development
  • Revenue Generation, Sales Growth, Business Development
  • Innovative and Visionary, Strategic business and brand planning
  • Business start up, Market and product strategies and planning
  • Analytical and Critical Thinker, Financial Leadership,
  • Data-driven decision-making, Negotiation
  • Change and Growth Management
  • Industry Expertise, Market understanding

Timeline

CEO & Founder - BeRev.io
06.2023 - Current
CRO/COO Chief Revenue Officer, Chief Operations Officer - Quavo Fraud and Dispute Solutions
06.2019 - 06.2023
Manager, Major Accounts - Randstad Technologies US Global Technology and Services Consulting and Solutions
08.2016 - 06.2019
The Wharton School - Bachelor of Science, Business Administration And Management

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Brittany Usher