Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Personal Information
Certification
Timeline
Generic

Brittany Ustik

Ocala,FL

Summary

Dependable and punctual professional with experience in customer service and clerical duties. Proficient in various software programs, including Excel, with strong skills in multitasking and time management. Available for immediate employment and flexible with shift schedules. Committed to delivering exceptional customer experiences and contributing to team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Back of House Supervisor

Pet Paradise Resort
Ocala, Florida
10.2024 - 09.2025
  • Oversaw daily operations to ensure efficient workflow in back-of-house settings.
  • Mentored employees on adherence to safety standards and best practices.
  • Prioritized tasks for timely completion of daily projects.
  • Ensured effective communication with front-of-house supervisor to resolve guest experience issues.
  • Collaborated with service staff to optimize workflow during busy shifts.
  • Facilitated training sessions to develop a versatile team for various responsibilities.
  • Managed routine animal care activities to maintain optimal health and welfare.
  • Implemented systems for inventory management to enhance supply efficiency.

CUSTOMER SERVICE SPECIALIST / DISPATCHER

Tri-Co Communications
Ocala, Florida
02.2023 - 10.2024
  • Coordinated scheduling and dispatching of technicians in the field while meticulously documenting all information on Excel spreadsheets
  • Collaborated with team members to enhance customer service processes.
  • Provided product information and service updates to customers effectively.
  • Conducted follow-ups on unresolved issues to ensure customer satisfaction.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

LEAD KEY HOLDER / SUPERVISOR

PetSense Pet Store
Ocala, Florida
10.2020 - 02.2023
  • Promotions from store Associate to Keyholder then to Lead Keyholder. Managing store responsibilities including payroll and monetary deposits, Customer Service, Inventory, managing store in Assistant manager type role, caring for all animals and critters, Lead Trainer, working Open to Close shifts.
  • Managed inventory levels to ensure product availability and organization.
  • Trained new employees on store policies and effective sales techniques.
  • Oversaw cash handling processes and maintained accurate financial records.
  • Reviewed daily sales reports for accuracy and made recommendations for improvement where applicable.
  • Supervised team members in opening, closing procedures including bank deposits, safe counts.

Customer Service Associate Team Leader

Big Lots
Ocala, Florida
05.2019 - 11.2020
  • Managing front end duties that include customer service, answering of phones, collecting money for purchases. Stocking shelves and managing deliveries of products with everyday duties.
  • Monitored inventory levels and initiated restocking processes as needed.
  • Communicated regularly with customers via phone, email or chat applications about their inquiries or concerns.
  • Provided guidance, mentoring and training for new customer service associates.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

OFFICE INTERNSHIP

Brooks Rehabilitation Homecare
Ocala, Florida
05.2018 - 05.2019
  • Filing of medical record information, and answering phones and computer documentation.
  • Assisted with event planning, support and execution of virtual and in-person engagements.

Education

HIGH SCHOOL DIPLOMA -

LAKE WEIR HIGH SCHOOL
Ocala, FL
06.2020

Skills

  • Dependable and punctual
  • Effective communication
  • Time management
  • Employee training
  • Employee scheduling
  • Team-oriented and goal-driven
  • Independent and collaborative work
  • Leadership and customer service
  • Quick learner
  • Time management expertise
  • Computer and technology proficiency
  • Microsoft Excel proficiency
  • Staff training and development
  • Team leadership
  • Conflict resolution

Extracurricular Activities

As I strive for my degree in Ultrasound Technology, I find myself determined and excelling in other areas also. I have volunteered and participated in P2, HOSA, JROTC. I am certified in the state of Florida as an Emergency Medical Responder. I am also CPR Certified.

Personal Information

Certification

  • Emergency Medical Responder
  • CPR

Timeline

Back of House Supervisor

Pet Paradise Resort
10.2024 - 09.2025

CUSTOMER SERVICE SPECIALIST / DISPATCHER

Tri-Co Communications
02.2023 - 10.2024

LEAD KEY HOLDER / SUPERVISOR

PetSense Pet Store
10.2020 - 02.2023

Customer Service Associate Team Leader

Big Lots
05.2019 - 11.2020

OFFICE INTERNSHIP

Brooks Rehabilitation Homecare
05.2018 - 05.2019

HIGH SCHOOL DIPLOMA -

LAKE WEIR HIGH SCHOOL

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