Brittany Valdez

As a licensed Claims adjuster I actively connect with members to assess the extent of damage to a vehicle and or property during the interview with the claimant, witnesses, and other relevant parties . I also obtain police reports and other relevant information regarding the accident to ensure accuracy of the incident while safeguarding the company to prevent potential insurance fraud.
Daily connection with clients and repair shops to ensure that claims are processed correctly so the customer receives the correct payout for damages.

• As a credit data specialist, My role consists of reviewing accounts to protect the financial security of stakeholders through utilizing various applications surrounding fraud prevention, fraud/disputes investigation, fraud early detection, money laundering prevention, As well as account audits to include Regulatory and Compliance errors

• As a customer/technical support representative, I aid customers with any inquiries regarding accounts as well as troubleshooting devices and online support with step by step instructions in resolving technical or account issues, while providing an extraordinary customer experience

• Within my role as a Member solutions representative, I assisted Members with daily Homeowner insurance needs, To include applying the necessary modifications to existing policies, As well as administering new policies for prospective homeowners and renters protection
• With regard to up selling additional usaa products as needed

• As an insurance agent with Progressive my role consisted of, Assisting customers with adding vehicles with the proper coverage deemed necessary for the vehicle as well as per their residing state requirements
• In addition i also setup monthly payments , reinstatements , renewals etc
• I advised Policy holders of the many benefits and savings they may potentially receive with other great products and services
• During each interaction with our customers
• I strive to insure all needs and concerns are met within our call
• Customer retention as well as satisfaction are a key focal point within my daily interactive routine
• As a customer based advocate i strive to insure each customer is knowledgeable about each product and service they are receiving or could possibly receive
• I also aid in the Auto claims process

• As an escalations supervisor my primary role is to minimize the potential risks involved with implementing improper banking policies and regulatory procedures
• Within my role I provided banking representatives with the proper tools to maximize their performance in assisting our clients and addressing their needs, While adhering to banking policies and providing quality service
• Additional key elements within my role consisted of auditing customer accounts to further minimize the risk of fraud or AML activity
• I am also equipped with advanced knowledge of Banking Regulations as well as operations within Credit Cards, Checking , Savings , Trust Accounts, IRA

• As a Lead business coordinator my duty consisted of leading my team in the proper direction of adhering to Banking policies and procedures, As well as resolving business clientele credit card and banking needs while providing exceptional customer service
• As a team lead I actively engaged with the team to expand the art of understanding clients essential needs, In order to implement the most adequate solutions for our clients needs
• I also was an account activist for clients on behalf of any escalated fraud or dispute concerns .In addition to my role I also audit accounts to minimize the risk of fraud or AML activity
• I have expert knowledge regarding Banking Regulations and Procedures

• As a healthcare specialist I aided Medicare recipients with medical inquiries such as choosing the proper healthcare /prescription drug plan that best fit their medical needs
• Within this process i made sure to compare each prospective plan with our recipients to insure the best choice was made to accommodate their healthcare needs prior to enrollment
• I am also acclimated with CMS