Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brittany Valerio

Brooklyn,NY

Summary

Compassionate Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

4
4
years of professional experience

Work History

Case Manager

Royal Care
08.2021 - Current
  • Function as the liaison between aide and patient ensuring quality, continuous care.
  • Develop and sustain relationships with all vendors to ensure patient census growth.
  • Complete and follow VBP Measures and quality assurance.
  • Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger-scale issues.
  • Keep the Director of Patient Services and vendors informed of any and all patient care issues i.e. patient or family member complaints, patient incidents, non-compliance with agency rules by an HHA, change in patient status
  • Ensure documentation is being updated for all our caregivers and patients in HHA Exchange.
  • Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status.
  • Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, and schedule changes.
  • Ensure the schedule reflects vendor authorization, patient preferences, and aide location, keeping in mind the goal of continuous, uninterrupted service to the patient.
  • Handle all escalated non-clinical patient and HHA inquiries and needs.

Patient Coordinator

Royal Care
08.2021 - 08.2022
  • Strategically coordinate placement of services between clients and caregivers.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger-scale issues.
  • Ensure documentation is being updated for all our caregivers and patients in HHA Exchange.
  • Verify caregivers' attendance daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, callout's or any missed visits based on the patient's needs of care.
  • Maintain and document communication with all caregivers in HHA Exchange; coordinate the caregivers' schedules and maintain a schedule of all services per month.
  • Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others.

Executive Personal Assistant

State Farm Agency
08.2019 - 12.2020
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Maintained appropriate filing of personal and professional documentation.
  • Attended meetings, took notes and tracked action items.
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

Education

Bachelor of Arts - Human Biology

Hunter's College
New York
06.2022

Skills

  • Microsoft Access
  • Microsoft Outlook
  • Critical Thinking
  • Coordination
  • Time Management
  • Documentation
  • Case Planning
  • Case Notes
  • Conflict Resolution
  • Telephone Etiquette
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Case Manager

Royal Care
08.2021 - Current

Patient Coordinator

Royal Care
08.2021 - 08.2022

Executive Personal Assistant

State Farm Agency
08.2019 - 12.2020

Bachelor of Arts - Human Biology

Hunter's College

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Brittany Valerio