Brittany Valerio
Brooklyn
Summary
Dynamic Care Manager with a proven track record at The Royal Care, excelling in care planning and service coordination. Expert in clinical documentation and quality improvement, fostering strong patient relationships through effective communication. Enhanced case management processes, ensuring compliance and elevating patient outcomes through dedicated support and crisis intervention.
Overview
6
6
years of professional experience
Work History
Care Manager
The Royal Care
08.2021 - Current
- Coordinated patient appointments and managed scheduling for multiple healthcare providers.
- Supported patients in managing insurance tasks.
- Maintained accurate patient records using electronic health record systems.
- Developed and implemented efficient workflows to enhance case management processes.
- Coordinated with healthcare providers to ensure comprehensive support for clients.
- Facilitated communication between clients and external resources to streamline support services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Care Coordinator
The Royal Care
08.2021 - 08.2022
- Facilitated seamless coordination among teams to enhance service delivery.
- Facilitated communication between patients, families, and healthcare professionals to promote understanding and compliance.
- Implemented quality assurance measures to improve service delivery and patient outcomes consistently.
- Used company software and databases to maintain records of services performed and patient conditions.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Analyzed case trends to inform strategic planning and service development.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care.
- Improved teamwork within the healthcare team by effectively coordinating schedules, appointments, and follow-up visits for patients.
- Developed strong rapport with patients through active listening skills, genuine interest in their needs, and clear communication to address any questions or concerns.
Executive Assistant to the Chief Executive Officer
Rodney Shannon State Farm Agency
08.2019 - 12.2021
- Managed executive calendar, prioritizing appointments and meetings to optimize CEO's time.
- Coordinated communication between departments, ensuring alignment on project goals and timelines.
- Prepared detailed meeting agendas and minutes, enhancing follow-up and accountability across teams.
- Developed streamlined office procedures, improving workflow efficiency and reducing administrative bottlenecks.
- Assisted in organizing company events, fostering team collaboration and enhancing corporate culture.
- Maintained confidential files and documentation, ensuring compliance with data protection regulations.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Organized and coordinated conferences and monthly meetings.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Bachelor of Science - Human Biology
Hunter College
New York06.2021
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Patient education
- Workflow coordination
- Quality improvement
- Care quality assessments
Languages
Spanish
Native or Bilingual
Timeline
Care Manager
The Royal Care
08.2021 - Current
Care Coordinator
The Royal Care
08.2021 - 08.2022
Executive Assistant to the Chief Executive Officer
Rodney Shannon State Farm Agency
08.2019 - 12.2021
Bachelor of Science - Human Biology
Hunter College