Brittany Vallejo
Summary
Accomplished internal communications leader with 20 years’ experience shaping enterprise narratives, strengthening employee engagement and advancing employee engagement. Tenured expert in advancing and shaping organizational culture across complex, regulated environments. Recognized for driving communication strategies that connect employees to purpose, translating business priorities into human-centered storytelling and elevating leadership visibility. Proven success advising C-suite executives, leading high performing teams, and modernizing internal channels to engage a diverse workforce. With my clinical leadership and communications background, I possess unique and pivotal experience along with deep regulatory and market intelligence research. When navigating this ever changing and complex landscape within medical affairs my superpower is leveraging creativity to anticipate and solve complex challenges.
Overview
13
13
years of professional experience
Work History
Senior Director, Center of Excellence
Prime Therapeutics
07.2024 - Current
- 20 years of leadership oversight of enterprise healthcare strategy, enterprise communications, member experience, and best practice
- Built the new Center of Excellence for smaller integrated company gaining competitive traction
- Achieved $885 million in revenue for clients and $251M increase YoY under my leadership
- Direct enterprise alignment by creating integrated communication framework that connects strategic initiatives, organizational changes with employee feedback and experience across GP
- Built data driven insights that measure communication effectiveness and employee and client engagement using analytics to continuously refine and message impact
- Conducted research on assigned projects, fact check, and secure references
- Proofread and annotated work to comply with in-house, client, and/or American Medical Association (AMA) style guides
- Proofread over 30 scholarly and peer reviewed journal articles for Prime Therapeutics for publishing internationally
- Led client regulatory submissions into appropriate platform(s) and, if appropriate, join medical, legal, and regulatory review process
- Expert knowledge of industry trends, standards, and key medical topics and terminology to serve as a resource to internal and client teams
- Championed leadership and executive narrative development, presentation delivery and modern storytelling techniques to strengthen trust, transparency and alignment
- Led the Prime Stars and Bid forum content creation, external and internal communication plan, and storytelling for main stage, breakout sessions and C Suite leadership – lauded as the best in several years by clients and internal stakeholders
- Anticipated and managed communication risks providing proactive counsel and clear messaging strategies during sensitive business situations, organizational changes and crisis
- Led crisis communication in the government affairs and regulatory space shaping the narrative favorably for clients
- Influenced PBM policy through managed relationships with media, policymakers, community leaders, and industry stakeholders using targeted outreach and strategic messaging to influence policy and public sentiment
- Advised executive leadership using strategic counsel and stakeholder insights to inform decision-making and support thought leadership initiatives
- Led and oversaw government affairs and advocacy efforts using regulatory knowledge and coalition-building to support favorable legislative and regulatory outcomes
- Led the re-branding of Prime to “New Prime” in the marketplace which gained significant traction and increase in potential client business
- Managed brand positioning and corporate identity initiatives using market research and stakeholder feedback to ensure consistent and impactful brand presence
- Established governance and standards for internal communication to ensure message consistency, tone and alignment across channels and functions
- Modernized communication infrastructure through digital transformation initiatives partnering with internal stakeholders to leverage new platforms, social collaboration tools, and uplifts in MyPrime
- Developed Call Center scripting to message member disruption in formulary and benefit changes
- Imbedded company values into internal narratives, campaigns, and recognition that celebrate employee contributions
- Assisted in the build and launch of the new MRx product that brings member experience incites and trends to clients and Prime
- Leader of the client facing team and build external client facing communications for quality managers and internal stakeholders to drive strategic performance, risk mitigation and change management in the healthcare landscape from a regulatory and compliance perspective
- Creation and leader of monthly ELT and C-Suite leadership meetings creating content, talk track and talking points for C-Suite internal and external communication
- Creation and leader of monthly client facing meetings creating content, talk track and creation of talking points for internal stakeholders to present
- Ghostwriting for C-Suite leaders for creation of content for key presentations internally and externally
- CEO presentations on Medicare and Quality to drive actionability and inform strategy
- Overhaul of communication channels internally and externally to drive intentional actionability
- Education of storytelling to 56 internal stakeholders ahead of Stars and Bid forum
Sr. Director, National Strategy and Medical Affairs
United HealthCare
03.2019 - 07.2024
- Led Fortune 500 enterprise communications supporting 45,000 employees across plan and PBM operations, clinical services and health plans
- Served as the trusted advisor to the CEO and executive leadership team shaping communications that drove engagement, transparency and alignment with organizational strategy
- Edited two medical textbooks through client advisory work that successfully were published
- Authored and edited over 25 scholarly and peer reviewed journal articles
- Conducted research on assigned projects, fact check, and secure references
- Proofread and annotated work to comply with in-house, client, and/or American Medical Association (AMA) style guides
- Led client regulatory submissions into appropriate platform(s) and, if appropriate, join medical, legal, and regulatory review process
- Led and supported the clinical services team with strategic planning, developing, writing, and editing materials to meet deliverable milestones
- Designed and executed an enterprise-wide communications strategy aligning employees with mission, values and business goals improving engagement by 22%
- Crisis communication planning and response using risk assessment tools to mitigate reputational threats and ensure timely, transparent messaging
- Oversaw government affairs and advocacy efforts using regulatory knowledge and coalition-building to support favorable legislative and regulatory outcome successfully
- Championed leadership and executive narrative development, presentation delivery and modern storytelling techniques to strengthen trust, transparency and alignment
- Partnered with C-suite leaders to develop strategic narratives and leadership content, including CEO updates and enterprise town halls reinforcing a unified and purpose drive culture
- Directed communications for organizational restructuring and PBM integration initiatives ensuring clarity, empathy and consistency during large scale change
- Launched ‘Win from Within’ and ‘Members First’ campaigns that activated employees as brand ambassadors and strengthened internal trust and pride
- Modernized communication channels with mobile, digital first tools boosting message reach to staff and key stakeholders by 30%
- Built data driven insights that measure communication effectiveness and employee and client engagement using analytics to continuously refine and message impact
- Introduced enterprise sentiment reporting and engagement analytics to guide strategic communication decisions and leadership messaging cadence
- Innovated and created national campaigns that were disseminated across the enterprise
- Built and mentored high functioning communications team with 8 direct reports
Director, National Clinical Communication Team
Department of Defense
10.2012 - 03.2016
- Developed and led the national clinical programs and communications for the entire Department of Defense reporting to the Surgeon General
- Direct enterprise alignment by creating integrated communication framework that connects strategic initiatives, organizational changes, and employee experience across all business segments
- Built data driven insights that measure communication effectiveness and employee and client engagement using analytics to continuously refine and message impact
- Established governance and standards for internal communication to ensure message consistency, tone and alignment across channels and functions
- Led the re-branding of programs for the DoD
- Partnered with HR and DEI teams to craft messaging that amplifies the employee value proposition and promotes an inclusive, purpose driven culture
- Successfully lobbied Congress on a variety of legislative topics resulting in favorable outcomes
- Built and manages relationships with media, policymakers, community leaders, and industry stakeholders using targeted outreach and strategic messaging to influence policy and public sentiment.
- Advised executive leadership using strategic counsel and stakeholder insights to inform decision-making and support thought leadership initiatives.
- Led and oversaw government affairs and advocacy efforts using regulatory knowledge and coalition-building to support favorable legislative and regulatory outcomes.
- Managed brand positioning and corporate identity initiatives using market research and stakeholder feedback to ensure consistent and impactful brand presence.
- Monitored communication effectiveness using analytics and KPIs to refine strategies and demonstrate impact
- Anticipated and managed communication risks providing proactive counsel and clear messaging strategies during sensitive business situations, organizational changes and crisis
- Innovated and developed content development, event planning and internal marketing initiatives
- Led the identification, development, and implementation of process improvements and key enhancements for project/program management to uplift large-scale change and enterprise-wide campaigns
- Initiated and built internal leadership communications to achieve 95% employee awareness of DoD mission, strategic priorities and external risk mitigation
- Created national campaign for Exceptional Family Member Program to support all service members, their families, and retirees for seamless coordinated care and enrollment
- Led national story telling for the Wounded Warrior Program and execution of strategy
Education
Doctor of Nursing & Healthcare Leadership -
Capella University
05.2021
Master’s Degree in Healthcare Leadership - undefined
Regis University
08.2014
Bachelor’s Degree in Nursing - Minor in Communications
University of Wyoming
12.2011
Associate Degree in Nursing - undefined
Laramie County Community College
12.2007
Skills
- Expert Storyteller
- Strategic Communications Leader
- Employee Engagement
- Data Analytics
- Enterprise Market Research
- Financial Budgeting
- Policy Management
- Communication Extraordinaire
- Innovative Solutions
- Enterprise Transformation
- Compliance and Regulatory
- Brand Reputation
Accomplishments
- 2025 President’s Award Nominee Prime
- 2024 President’s Award Nominee Prime
- 2023 Supernova Leadership Award
- 2022 Supernova Leadership Award
- 2018 United Healthcare Cultural Ambassador Shadow Award
- 2017 & 2018 Malmstrom Air Force Base Spouse of the Year
Timeline
Senior Director, Center of Excellence
Prime Therapeutics
07.2024 - Current
Sr. Director, National Strategy and Medical Affairs
United HealthCare
03.2019 - 07.2024
Director, National Clinical Communication Team
Department of Defense
10.2012 - 03.2016
Master’s Degree in Healthcare Leadership - undefined
Regis University
Bachelor’s Degree in Nursing - Minor in Communications
University of Wyoming
Associate Degree in Nursing - undefined
Laramie County Community College
Doctor of Nursing & Healthcare Leadership -
Capella University
PRIOR WORK EXPERIENCE
Further information on relevant experience listed below may be discussed during interview to include