Summary
Overview
Work History
Education
Skills
Timeline
background-images

Brittany Van Etten

Ware,MA

Summary

Professional retail management professional with ability to lead store operations and drive sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive experience as well as environment.

Overview

12
12
years of professional experience

Work History

Store Manager

Smithland Pet Center DBA Dave's LLC
03.2019 - 06.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Provide management reports and huddles regarding store performance.
  • Generate store staffing schedules in line with store coverage and productivity guidelines.
  • Hired, mentored, and trained new staff members.

Customer Service Representitive

Cumberland Farms
03.2015 - 10.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Hostess/Front End Server

Janine's Frostee
06.2013 - 10.2017
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

High School Diploma -

Ware High School
Ware, MA
05-2016

Skills

  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Customer relations
  • Problem-solving
  • Multitasking and organization
  • Leadership development

Timeline

Store Manager

Smithland Pet Center DBA Dave's LLC
03.2019 - 06.2025

Customer Service Representitive

Cumberland Farms
03.2015 - 10.2020

Hostess/Front End Server

Janine's Frostee
06.2013 - 10.2017

High School Diploma -

Ware High School

Similar Profiles

CREATE PROFILE