Brittany VanPham
Lehigh Acres,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Driver Associate
LMSG Logistics INC
Fort Myers, FL
12.2022 - Current
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Signed documents confirming receipt of goods upon delivery at destination points.
- Inspected goods prior to loading them onto trucks to ensure they were properly packaged and labeled correctly.
- Loaded and unloaded cargo from vehicles using appropriate equipment such as ramps or lift gates.
- Adhered strictly to all applicable laws pertaining to operating a commercial vehicle.
- Delivered items directly into customers' homes when necessary, providing additional customer service support.
- Assisted with loading and unloading of freight at warehouses and distribution centers as required.
- Ensured timely delivery of packages to customers in accordance with company standards.
- Reported any accidents or incidents involving company vehicles immediately to management.
- Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Drove an assigned truck between designated points according to established schedules for delivery purposes.
- Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
- Inspected and monitored delivery vehicle and performed basic maintenance.
- Reported issues to supervisors resulting in increased customer satisfaction.
Sales
Omicron Granite & Tile
Fort Myers, FL
03.2019 - 11.2023
- Administered monthly sales reports, monitoring sales growth and assessments.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Created sales reports to analyze trends and maximize sales opportunities.
- Prepared weekly sales reports summarizing sales activity for management review.
- Reconciled daily sales receipts with total sales at end of shift.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Utilized specialized software applications related to the job role.
- Maintained confidentiality of sensitive information entered into the system.
- Organized files according to established procedures for easy retrieval later on.
- Provided support to management staff in regards to data entry processes.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Used suggestive selling techniques to promote add-on sales.
- Worked closely with front-end staff to assist customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Collected payments and provided accurate change.
Irrigation Tech/Purchasing Agent
AM Irrigation
North Fort Myers, FL
04.2023 - 10.2023
- Adjusted nozzles on sprinklers for optimal coverage area and spray direction.
- Assisted landscape designers with selecting the best type of irrigation system for their projects based on budget constraints or soil conditions.
- Performed regular maintenance and repair on irrigation systems to ensure efficient operation.
- Troubleshot electrical components such as wiring issues or faulty timers by using a multimeter or other testing equipment.
- Calibrated rain gauges used in conjunction with automated controllers so they would accurately measure precipitation levels.
- Attended conferences or seminars related to advances in the field of irrigation technology.
- Kept up-to-date with industry standards related to installation techniques or safety protocols.
- Created detailed plans for new installations that included the layout of sprinkler heads and piping systems.
- Replaced worn out parts such as pipes, fittings, valve seals, solenoids.
- Adapted existing designs when changes were required due to environmental factors such as slope grade or tree root growth.
- Inspected sprinkler heads, valves, and pipes for proper functioning and identified any problems or needed repairs.
- Cleaned debris from clogged emitters or filters to improve water flow efficiency.
- Evaluated supplier performance to ensure that products met quality standards at the lowest cost possible.
- Assisted in resolving discrepancies between invoices and delivery receipts and products received from vendors.
- Maintained accurate records of purchases including item descriptions, quantities ordered and received.
- Worked closely with accounting department to resolve any billing issues with vendors.
- Negotiated pricing with vendors to obtain the best prices for goods or services.
- Investigated damaged or defective items shipped from suppliers before approving payment.
- Collaborated with other departments to ensure materials were purchased in a timely manner.
- Reviewed invoices for accuracy prior to processing payments.
- Analyzed purchase requisitions, determined appropriate vendors, negotiated contracts, and tracked orders.
- Identified opportunities for improvement in existing processes related to purchasing activities.
- Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
- Maintained vendor relationships by providing detailed information regarding product specifications or requirements.
Hostess/Driver/Waitress
China Star Chinese Restuarant
Lehigh Acres, FL
04.2011 - 11.2020
- Assisted servers in bussing tables when needed during busy periods.
- Monitored customer satisfaction levels throughout their meal experience.
- Provided excellent customer service by addressing customer needs promptly.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Maintained a clean and organized dining area.
- Greeted customers and provided them with menus.
- Ensured compliance with health and safety regulations at all times.
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Greeted guests upon arrival and escorted them to their tables.
- Communicated clearly with kitchen staff regarding customer orders.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Resolved any customer complaints or issues quickly and professionally.
- Handled cash payments and reconciled daily transactions accurately.
- Assisted in preparing the restaurant for opening and closing shifts.
- Answered phones promptly to record and confirm reservations.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Handled cash payments from customers for delivery orders.
- Processed online payments via credit card, debit card or PayPal.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Loaded and unloaded delivery vehicles with food items.
Education
Certificate of Completion -
Richard Milbourne Academy
Lehigh Acres06-2011
Skills
- Equipment Operation
- Daily logging
- Appointment Scheduling
- DOT Compliance
- Revenue Generation
- Vehicle Maintenance
- Materials Transport
- Vehicle Inspection
- English Fluency
- Valid Driver's License
- Driving and transportation
- Flexible Schedule
- Confidentiality understanding
- Safe driving techniques
- Route Determination
- Safety Management
- Shipping and packaging
- Problem-Solving
- Relationship Building
- Clean Driving Record
- Navigational Systems and GPS
- Heavy Lifting
- Punctuality
- Time Management
- Punctual and Reliable
- Customer Service
- Customer rapport
Timeline
Irrigation Tech/Purchasing Agent
AM Irrigation
04.2023 - 10.2023
Driver Associate
LMSG Logistics INC
12.2022 - Current
Sales
Omicron Granite & Tile
03.2019 - 11.2023
Hostess/Driver/Waitress
China Star Chinese Restuarant
04.2011 - 11.2020
Certificate of Completion -
Richard Milbourne Academy
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