Brittany Vargas
Fresno,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
COBRA Account Manager
Navia Benefit Solutions
2021.11 - Current
- Increased client satisfaction by building strong relationships and addressing needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with multiple departments to maintain and enhance client satisfaction.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed and implemented new procedures and processes.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management to meet strict deadlines.
- Built relationships with customers to promote long term business growth.
- Developed and maintained strong working relationships
- Met with customers to discuss needs and tailor solutions
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
- Contributed to other departments during fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes.
- Trained new employees on customer service, processes, programs and how to successfully manage multiple accounts.
- Plan and take lead on client meetings.
- Quality assurance, reporting of errors and create procedures to minimize in future.
- Distributing workload amongst team and case reporting
- Support new client implementation
- Closed over 500 cases per week
COBRA Account Representative
Administrative Solutions, Inc
2016.06 - 2018.06
- Managed portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients. Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions
- Analyzed accounts for delinquencies and other ongoing issues.
- Conducted regular account reviews to identify opportunities for growth
Education
Associate of Science - Healthcare Administration
San Joaquin Valley College
Fresno, CA12.2010
High School Diploma -
Clovis High School
Clovis, Ca06.2007
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Customer Relationships
- Issue Resolution
- Team Training
- Documentation And Reporting
- Client meetings
- Employee Mentoring
- Eligibility
- Word/Excel
- Flexman Software
- WEX Software
- Preform Audits
- Open enrollment process
- High attention to detail
- EDI inbound and 834 outbound files
- Customer service mindset
Timeline
COBRA Account Manager
Navia Benefit Solutions
2021.11 - Current
COBRA Account Representative
Administrative Solutions, Inc
2016.06 - 2018.06
Associate of Science - Healthcare Administration
San Joaquin Valley College
High School Diploma -
Clovis High School
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