Brittany Vazquez
Grantville,Georgia
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Resort Assistant Manager
Pet Paradise
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Assisted in budget preparation, ensuring alignment with financial goals.
Manager In Training
Pet Paradise
08.2023 - 11.2023
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
Front End Supervisor
Pet Paradise Resort
01.2023 - 08.2023
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Store Manager
CosmoProf
10.2022 - 01.2023
Store Manager
CosmoProf
04.2022 - 10.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Sales Associate
CosmoProf
01.2022 - 04.2022
Price and Signage Coordinator
Lowe's Home Improvement
02.2021 - 11.2021
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created visual marketing and styled window displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Price and Signage Coordinator
Dick's Sporting Goods, Inc
11.2016 - 02.2018
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created visual marketing and styled window displays.
Education
High School Diploma -
Forest Park High School
Forest Park, GA05.2015
Skills
- Product Assessments
- Merchandise Promotion and Display
- Financial Management
- Corrective Actions
- Administrative Skills
- Social Perceptiveness
- Motivational Leadership
- Problem-Solving Skills
- Retail Industry Experience
- Opening and Closing Procedures
- POS Terminal Operation
- Recruitment and Training
- Customer Service Process Improvement
- Customer Service
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Workload Management
- Employee Scheduling
Timeline
Resort Assistant Manager
Pet Paradise
08.2023 - Current
Manager In Training
Pet Paradise
08.2023 - 11.2023
Front End Supervisor
Pet Paradise Resort
01.2023 - 08.2023
Store Manager
CosmoProf
10.2022 - 01.2023
Store Manager
CosmoProf
04.2022 - 10.2022
Sales Associate
CosmoProf
01.2022 - 04.2022
Price and Signage Coordinator
Lowe's Home Improvement
02.2021 - 11.2021
Price and Signage Coordinator
Dick's Sporting Goods, Inc
11.2016 - 02.2018
High School Diploma -
Forest Park High School
Similar Profiles
Constance MooreConstance Moore
Kennel Tech at Pet ParadiseKennel Tech at Pet Paradise
Ana LjubisavljevicAna Ljubisavljevic
Pet Sitter at Pet ParadisePet Sitter at Pet Paradise
CONNER BOISVERTCONNER BOISVERT
Resort Associate/Bather (SEASONAL WORKER) at PET PARADISEResort Associate/Bather (SEASONAL WORKER) at PET PARADISE