Brittany Veals
Summary
Grounded professional with many years of experience in the veterinary field. Motivated to build and maintain successful client relationships. I take a positive approach to leadership and motivating my staff to produce favorable results. Comfortable in high-volume settings and excited to grow with a new company.
Overview
10
10
years of professional experience
Work History
Client Services Manager
Noah's Ark Animal Clinic
Fort Wright, KY
12.2022 - Current
- Oversee client inquiries and resolve client issues with empathy and care.
- Manage client communications to continually provide timely service.
- Handled escalated customer service issues with a focus on resolution and client satisfaction.
- Coordinated and organized veterinary services for efficient client scheduling.
- Facilitate monthly team meeting with metrics around client care and places for improvement.
- Train staff on continued customer service best practices and updated clinic protocols.
- Trained new employees on clinic procedures and customer service standards.
- Drafted tailored proposals addressing specific customer needs and requests.
- Ensured compliance with company standards for customer service delivery.
- Appropriately retain and relay medical information to our clients from the Veterinarians.
- Work with other departments to help provide the best care to our clients and their pets
Veterinary Practice Manager
Vetcare Animal Wellness
Columbus, OH
03.2020 - 06.2022
- Managed daily operations of veterinary practice efficiently.
- Hired and managed support staff.
- On-site HR- Processed payroll, approved PTO, and performed employee evaluations.
- Set staff expectations and provided timely feedback.
- Designed employee schedules to optimize clinic operations and service delivery.
- Managed inventory for clinic, ensuring availability of medical supplies and office equipment.
- Monitored computer systems, resolving technical issues to maintain operational efficiency.
- Participated in the planning and budget maintenance process
- Established goals for the practice and staff.
- Recognized and developed other leaders within the staff.
- Delivered exceptional client service, fostering strong relationships and satisfaction.
- Resolved client issues and oversaw client follow-up communication.
- Maintained and monitored social media accounts.
Veterinary Assistant and CSR
Vetcare Animal Wellness
Columbus, OH
07.2018 - 03.2020
- Managed incoming phone calls to address customer inquiries and concerns
- Handled customer payments efficiently
- Greeting clients and patients in a courteous manner
- Monitored all communications to ensure timely responses and maintain service quality
- Cash drawer balancing and inventory intake
- Patient intake and discharge
- Scanning and faxing documents
- Maintained cleanliness and organization of office and exam room to ensure efficient operations
- Data entry
- Assisting veterinarian
- Assisting technicians with prepping for surgeries and assisting with digital radiographs
- Setting up diagnostic tests
- Animal restraint
Veterinary Assistant
Southern Veterinary Center
Smyrna, TN
01.2017 - 01.2018
- Supported veterinarian in patient examinations and procedures to ensure high-quality veterinary care
- Assisted technicians in prepping for surgeries and performed digital radiographs to support efficient patient care
- Animal restraint
- Set up diagnostic tests to facilitate accurate assessments and treatment plans
- Data entry
Cashier
Northern Tool and Equipment
10.2016 - 03.2017
- Effectively assists customers in a personal and courteous manner
- Greets customers, directs and waits on customers to enhance the image and reputation of the company
- Prepares register for shift, counts register at end of shift, and prepares daily deposit
- Answers phone calls, opens accounts and performs work as apparent or assigned
Cashier
Harbor Freight Tools
07.2016 - 11.2016
- Tend to the cash register and provide a helpful customer experience
- Ensure items are in-stock, priced correctly, and readily available
- Maintain a safe, clean, and organized store
Education
Bachelor of Science - Animal Science minoring in Biology And Chemistry
Middle Tennessee State University
Murfreesboro, TN05-2017
Skills
- Customer relationship management
- Staff training and Team development
- Issue resolution
- Record management
- Inventory control
- Budget management
- Employee scheduling
- Team leadership
- Sales support
- Customer retention
- Client relationship building
- Effective communication
Timeline
Client Services Manager
Noah's Ark Animal Clinic
12.2022 - Current
Veterinary Practice Manager
Vetcare Animal Wellness
03.2020 - 06.2022
Veterinary Assistant and CSR
Vetcare Animal Wellness
07.2018 - 03.2020
Veterinary Assistant
Southern Veterinary Center
01.2017 - 01.2018
Cashier
Northern Tool and Equipment
10.2016 - 03.2017
Cashier
Harbor Freight Tools
07.2016 - 11.2016
Bachelor of Science - Animal Science minoring in Biology And Chemistry
Middle Tennessee State University