Brittany Velez
Fajardo,PR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Trainer/Perfomance Coach
I.C.C.S
Fajardo, PR
08.2021 - Current
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
Social Worker Trainee
Nursing Home
Ceiba, PR
08.2022 - 05.2023
- Assisted in developing individual service plans and monitored their progress towards goals.
- Maintained accurate records of client information including treatment plans, progress notes and discharge summaries.
- Attended weekly team meetings with agency staff members to discuss cases and develop strategies for interventions.
Banking Customer Service Representative
Atento BBVA
Caguas, PR
08.2020 - 08.2021
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Atento Bold
Caguas, PR
07.2018 - 07.2020
- Consulted with customers to determine best methods to resolve service and billing issues.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
Education
Bachelor of Arts - Social Work
Universidad Interamericana De Puerto Rico Fajardo
Fajardo, PR12-2022
Skills
- Conflict resolution
- Excellent multi-tasker
- Behavioral Plan Creation
- Case Management
Timeline
Social Worker Trainee
Nursing Home
08.2022 - 05.2023
Trainer/Perfomance Coach
I.C.C.S
08.2021 - Current
Banking Customer Service Representative
Atento BBVA
08.2020 - 08.2021
Customer Service Representative
Atento Bold
07.2018 - 07.2020
Bachelor of Arts - Social Work
Universidad Interamericana De Puerto Rico Fajardo