Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Velez

Fajardo,PR

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.

Overview

6
6
years of professional experience

Work History

Trainer/Perfomance Coach

I.C.C.S
Fajardo, PR
08.2021 - Current
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.

Social Worker Trainee

Nursing Home
Ceiba, PR
08.2022 - 05.2023
  • Assisted in developing individual service plans and monitored their progress towards goals.
  • Maintained accurate records of client information including treatment plans, progress notes and discharge summaries.
  • Attended weekly team meetings with agency staff members to discuss cases and develop strategies for interventions.

Banking Customer Service Representative

Atento BBVA
Caguas, PR
08.2020 - 08.2021
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Representative

Atento Bold
Caguas, PR
07.2018 - 07.2020
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.

Education

Bachelor of Arts - Social Work

Universidad Interamericana De Puerto Rico Fajardo
Fajardo, PR
12-2022

Skills

  • Conflict resolution
  • Excellent multi-tasker
  • Behavioral Plan Creation
  • Case Management

Timeline

Social Worker Trainee

Nursing Home
08.2022 - 05.2023

Trainer/Perfomance Coach

I.C.C.S
08.2021 - Current

Banking Customer Service Representative

Atento BBVA
08.2020 - 08.2021

Customer Service Representative

Atento Bold
07.2018 - 07.2020

Bachelor of Arts - Social Work

Universidad Interamericana De Puerto Rico Fajardo
Brittany Velez