Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brittany Veloz

Laveen,AZ

Summary

Resourceful Lead Technician II, highly energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together, increase productivity, assure to achieve targets and follow Pharmacy/Clinic specific polices.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

SRPMIC- HHS
Scottsdale, AZ
01.2020 - Current
  • Provided Pharmacy Drive-Up services to patients, during the COVID-19, 2020 outbreak. To assure patients did not go without their medications.
  • Successfully coordinated medications and actively contributed to the smooth transition of the Salt River Pharmacy to its new location, River People Health Center Pharmacy.
  • Prepared pharmacy for Grand Opening by physically unboxing medication inventory and organizing workstations, ensuring readiness.
  • Took on a prominent role as a representative of the Pharmacy during RPHC's Grand Opening ceremony.
  • Informed the community and others, of RPHC- Pharmacy at RPHC's, First Friday events.
  • Increased inventory of medications, to support business growth at our new facility.
  • Assisted in the hiring of new pharmacy technicians and provided feedback on their performance.
  • Led a team of pharmacy technicians, providing training and supervision.
  • Hired and trained 5 Salt River Community members with no previous Pharmacy Technician experience. Four have successfully passed their certification and are currently working at RPHC.
  • Conducted regular performance reviews of pharmacy technicians.
  • Managed staff schedules and assigned tasks appropriately to ensured efficient functioning of the pharmacy department, as well as coordinating employees time off requests.
  • Ensured that all staff members adhered to established protocols.
  • Supervised the daily operations of the pharmacy department. Monitored staff productivity levels and provided guidance when needed.
  • Organized and led team meetings to discuss workflow improvements and challenges.
  • Implemented and monitored compliance with pharmacy policies and regulations.
  • Communicates effectively with colleagues, works closely with Deputy Director of Pharmacy Operations to ensure clear communication between Technicians and Pharmacists.
  • Developed and maintained positive relationships with patients, colleagues and healthcare providers.
  • Demonstrated effective patient interaction while adhering to HIPPA regulations.
  • Assisted in the development and implementation of pharmacy services.
  • Conducted regular audits to ensure adherence to quality and safety standards.
  • Monitored inventory levels and placed orders for pharmaceutical products as needed.
  • Tracked medication usage trends in order to identify potential areas for improvement.
  • Collaborated with other departments within the organization to ensure optimal patient care.
  • Ordered supplies for pharmacy and for other departments.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Ensured that all medications were stored properly, following safety protocols.
  • Investigated any discrepancies found in drug inventories.
  • Managed to successfully assist the pharmacy with a major ScriptPro upgrade as well as new inventory upgrade.

Pharmacy Technician

Walmart Pharmacy
Mesa, AZ
10.2005 - 12.2019
  • Received payment from customers and processed credit card transactions when necessary.
  • Restocked shelves with new supplies of medications as needed.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Managed filing of prescriptions, both electronically and manually.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Organized work areas so that everything was easily accessible when needed.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Operated cash registers to accept payments from customers.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Education

Pharmacy Technician Completion Certificate - Pharmacy Technician Program

Apollo College
Mesa, AZ
05-2005

High School Diploma -

East Valley Academy
Mesa, AZ
05-2003

Some College (No Degree) - Foods, Nutrition, and Wellness Studies

Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ

Skills

  • Continuing to learn about the SRPMIC culture, language and traditions and history ie Cooking classes, Cottonwood Wetlands Clean up, history of MMIP
  • Aware of outside resources for patient care Diabetes Prevention Services, Public Health Services, HHS transportation, The Way Of Life Facility
  • Drug Inventory Control, updating inventory if and whenever needed
  • Great problem-solving skills Adaptability, resiliency, emotional intelligence, creativity and teamwork
  • Always friendly, positive and effective communication with fellow colleagues and technicians
  • Creating Technicians schedule and coordinating time off requests
  • Amazing work ethic, great team player Willing to help or do all that is needed for the benefit of The Pharmacy
  • Regulatory Compliance Monthly Outdates , Cleaning logs for workstations, temperature logs
  • Staff Development- Hired four (4) Technician Trainee Community members, all received the Technician Certification License Currently still employed at RPHC Pharmacy
  • Pharmacy operations; filling, dispensing and processing a prescription ScriptPro Pharmacy Management system and Epic
  • New Hire Onboarding, training and evaluating employees progress
  • Troubleshooting malfunctioning equipment, ie ScriptPro robots, Fillmaster, Omnicell, Pharmacy Drive-Thru
  • Team Collaboration- arranging meetings to optimize workflows and procedures

Certification

  • Arizona Board Of Pharmacy Licensed - (May 2007 - Current)
  • Pharmacy Technician Certification Board - (May 2007 - Current)

References

References available upon request.

Timeline

Lead Pharmacy Technician

SRPMIC- HHS
01.2020 - Current

Pharmacy Technician

Walmart Pharmacy
10.2005 - 12.2019

Pharmacy Technician Completion Certificate - Pharmacy Technician Program

Apollo College

High School Diploma -

East Valley Academy

Some College (No Degree) - Foods, Nutrition, and Wellness Studies

Maricopa Community Colleges - South Mountain Community College

Similar Profiles

CREATE PROFILE
Brittany Veloz