Summary
Overview
Work History
Education
Timeline
Generic

BRITTANY VILLARREAL

Austin,TX

Summary

Successful results-driven luxury store manager with multiple years of experience in customer service and team leadership. Passionate about team building, leading, and motivating while fostering a positive work environment.

Overview

10
10
years of professional experience

Work History

Store Manager

Michael Kors
08.2022 - Current
  • Set clear expectations for team performance, conducting monthly touch bases and implementing corrective action when necessary
  • Coordinated employee schedules for optimum performance while meeting payroll goals
  • Delivered consistent feedback and coaching, empowering team members to improve customer experience
  • Oversaw employee recruiting, onboarding, and training on store procedures
  • Held employees accountable to company policies, procedures, and service standards
  • Conducted annual employee reviews and determined merit increases based on performance
  • Utilized business acumen skills to host corporate partners in-store for periodic visits
  • Train and develop team members with the intent to promote internally
  • Motivate team by creating contests and in-store initiatives to reach sales goals
  • Organized special events to drive foot traffic into the store and increase sales
  • Prioritized information based on urgency and effectively communicated it to the team

Sales Supervisor- Visuals

Michael Kors
01.2017 - 08.2022
  • Reviewed store layouts to identify areas for improvement in space utilization, flow, and customer experience
  • Coached and celebrated the team based on monthly performance
  • Creatively executed monthly floor sets to drive sales based on clients' demographics and shopping trends
  • Demonstrate entrepreneurial skills by reaching personal sales goals and developing strong client relationships
  • Checked store merchandise regularly for proper display and replenishment

Sales Associate

Michael Kors
06.2016 - 01.2017
  • Informed customers of promotions and special offers to increase sales
  • Built a strong rapport with multiple clients through exceptional in-store experience and follow-ups through the clienteling platform
  • Acquired extensive product knowledge using company resources
  • Offered personalized styling advice based on customer preferences
  • Actively listened to customer concerns, addressing issues promptly and professionally

Sales Associate

BCBG Max Azria
04.2014 - 07.2016

Education

Diploma -

King High School
Corpus Christi, Texas
06.2013

Timeline

Store Manager

Michael Kors
08.2022 - Current

Sales Supervisor- Visuals

Michael Kors
01.2017 - 08.2022

Sales Associate

Michael Kors
06.2016 - 01.2017

Sales Associate

BCBG Max Azria
04.2014 - 07.2016

Diploma -

King High School

Similar Profiles

CREATE PROFILE
BRITTANY VILLARREAL