Brittany Vincent
Stillwater
Summary
Dynamic Social Services Worker with proven expertise at the Oklahoma Department of Human Services, excelling in case management and client assessment. Recognized for developing effective intervention strategies and maintaining data confidentiality. Adept at fostering positive relationships while managing diverse caseloads, demonstrating strong organizational skills and a commitment to ethical standards.
Overview
13
13
years of professional experience
Work History
Social Services Worker
Oklahoma Department of Human Services
Stillwater
12.2021 - Current
- Participated in multi-disciplinary team meetings to review cases and develop strategies for intervention.
- Adhered to ethical standards when working with vulnerable populations.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Created educational materials for use in workshops on topics such as budgeting or time management skills.
- Provided case management services to individuals and families in need of social services.
- Attended continuing education courses related to best practices in social work.
Child Welfare Specialist
Oklahoma Department of Human Services
Stillwater
07.2021 - 12.2021
- Maintained confidentiality through stringent handling of charts and data.
- Maintained accurate records of all interactions with clients utilizing database software programs.
- Developed written plans of action for each child and family, outlining goals and objectives.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Conducted home visits with clients to assess safety and well-being of the children.
- Attended hearings with victims to provide emotional support.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
Office Administrative Assistant
Truth or Consequences Housing Authority
Truth Or Consequences
06.2020 - 03.2021
- Answer phones, respond to customer inquiries and transfer calls to appropriate staff members.
- Coordinate front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Assist applicants with filling out applications properly, answering questions regarding application process.
- Enter all applications into computer system and create hard files for in office filing. Update both systems as necessary.
Finance Specialist
Truth or Consequences Housing Authority
Truth Or Consequences
09.2019 - 04.2020
- Reconciled invoices, purchase orders and receiving documents to disburse payments to vendors.
- Processed purchase orders following financial procedures for approving invoices.
- Investigated and resolved discrepancies in monthly bank accounts.
- Administered salaries, wages, bonuses, deductions and workers' compensation for employees.
Office Administrator
Dicaperl Minerals Corp.
Socorro
04.2019 - 09.2019
- Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
- Made orders for new office supplies based on demand and budgetary restraints.
- Produced and filed payroll reports every Monday for 32 union workers.
- Onboarded new employees in time reporting and payroll systems.
Talent Development Specialist
ResCare Inc.
Las Cruces
11.2017 - 07.2018
- Created and implemented training programs to fill requirements.
- Met with participants to identify barriers to employment.
- Maintained complete, accurate and timely case notes and related records in manual and or electronic systems.
- Assisted with guidance for vocational training activities and support service needs.
Office Administrator
Bentley Plumbing & Heating
Elephant Butte
08.2015 - 10.2016
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Made orders for new office supplies based on demand and budgetary restraints.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
Office Administrator
Joe's Unlimited Storage
Elephant Butte
12.2014 - 06.2015
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Offered technical expertise to customers, administrative staff and business leaders to accomplish smooth operation rollouts.
Office Supervisor
Boats of New Mexico
Elephant Butte
07.2013 - 12.2014
- Monitored office inventory to maintain adequate supply levels and order products.
- Increased office organization by developing filing system and customer database protocols.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
911 Emergency Dispatcher
Sierra County Regional Dispatch Authority
Truth Or Consequences
02.2012 - 07.2013
- Assisted departments with special requests such as BOLOs.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Education
Bachelor of Applied Science - Rehabilitation Services
Western New Mexico University
Silver City, NM11 2018
Associate of Arts - Liberal Studies
Western New Mexico University
Silver City, NM11 2017
Skills
- Administrative skills
- Oral and written communication
- Issue handling
- 50-52 WPM typist
- Advanced MS Office, MS Word, PowerPoint, Excel
- Project planning
- Client services
- Reading comprehension
- Organizational skills
- Friendly, positive attitude
- Case management
- Data confidentiality
- Client assessment
- Time management
- Caseload management
Additional Information
Volunteer Work: Sierra County Little League Coach
Education and Training
other,other
Timeline
Social Services Worker
Oklahoma Department of Human Services
12.2021 - Current
Child Welfare Specialist
Oklahoma Department of Human Services
07.2021 - 12.2021
Office Administrative Assistant
Truth or Consequences Housing Authority
06.2020 - 03.2021
Finance Specialist
Truth or Consequences Housing Authority
09.2019 - 04.2020
Office Administrator
Dicaperl Minerals Corp.
04.2019 - 09.2019
Talent Development Specialist
ResCare Inc.
11.2017 - 07.2018
Office Administrator
Bentley Plumbing & Heating
08.2015 - 10.2016
Office Administrator
Joe's Unlimited Storage
12.2014 - 06.2015
Office Supervisor
Boats of New Mexico
07.2013 - 12.2014
911 Emergency Dispatcher
Sierra County Regional Dispatch Authority
02.2012 - 07.2013
Bachelor of Applied Science - Rehabilitation Services
Western New Mexico University
Associate of Arts - Liberal Studies
Western New Mexico University
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