Brittany Vinson

• As a Patient Account Rep, I provide customer service to patients regarding billing inquiries and account information.
• Assist in resolving patient complaints related to account balances, insurance coverage, and payment plans.
• Process payments from patients and maintain accurate records of all transactions.
• Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
• Researched discrepancies in patient accounts to determine appropriate resolution.
• Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
• Generated reports using proprietary software programs to analyze trends in patient accounts receivable balances.
• Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
• Created new patient files according to established procedures and protocols.
• Reviewed flagged items daily and resolved issues.
• Processed refunds, disbursements, and payments.
• Organized and maintained office supplies to promote team productivity.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Answered customer questions regarding account discrepancies or problems.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
• Received payments and posted amounts to customer accounts.
• Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
• Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

• As a correctional officer, I was responsible for supervising inmates with emotional disorders in an effective, firm, and fair manner, initiating and participating in the searching of inmates.
• Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  
• Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
• Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
• Responded to emergency situations such as riots or disturbances with appropriate force measures.
• Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.

As the secretary, I organized and maintained executive calendars, including scheduling meetings, travel arrangements, and conference calls.

• Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Processed invoices for payment; tracked payments received from vendors and clients.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
• Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
• Responded to customer inquiries via email or telephone in a polite and professional manner.
• Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
• Coordinated communications, taking calls, responding to emails and interfacing with clients.

• Researched customer inquiries to determine the root cause of problems and develop solutions.
• Provided technical assistance to customers with product-related issues.
• Collaborated with other departments to ensure customer satisfaction through effective problem resolution.
• Maintained accurate records of customer interactions, complaints, and resolutions.
• Developed strategies for improving the quality of outbound support services.
• Implemented new processes and procedures to streamline outbound problem solving.
• Troubleshot complex technical issues using advanced diagnostic tools.
• Ensured compliance with company policies and procedures when resolving issues.
• Made decisions and resolved issues using critical thinking and analytical skills.

• As a PCA, I provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting, and feeding.
• Set up transportation for patient.
• Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
• Maintained accurate records of client care services provided on a daily basis.
• Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
• Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
• Accompanied clients to doctor's appointments and outings when necessary.
• Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
• Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
• Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
• Prepared meals according to dietary guidelines set forth by the physician or dietitian.
• Transported clients from one location to another in an efficient manner.
• Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
• Assisted patients with recreational activities such as reading books or playing board games.

• As the owner/operator I Managed daily operations of business, including hiring and training staff.
• Developed strategic plans to increase profitability and efficiency.
• Oversaw budgeting and financial management.
• Implemented quality assurance processes to ensure product excellence.
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• Collaborated with other owners on joint ventures and shared resources.
• Ensured compliance with local, state, and federal regulations.
• Developed policies and procedures for the organization.
• Provided direction and guidance to employees.
• Led startup and creation of operational procedures and workflow planning.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.