Brittany Vosen
Madison,WI
Summary
Driven professional with a proven track record in office management and customer service excellence, notably at Food Fight Restaurant Group. Skilled in inventory control and event coordination, I leverage administrative support and staff training to enhance operational efficiency and client satisfaction. Achieved significant improvements in customer relations and business processes through strategic decision-making and team leadership.
Overview
7
7
years of professional experience
Work History
Office Manager
Food Fight Restaurant Group
04.2023 - Current
- Oversaw office inventory activities by ordering, stocking and receiving shipments
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Client Service Representative
Truesdell Animal Care
08.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about services.
- Maintained and managed customer/patient files and databases.
- Communicated with clients regarding account services, statements, and balances.
Front Desk Supervisor and Event Coordinator
Hampton Inn By Hilton
06.2020 - 08.2021
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Sales and Marketing Intern
TourGuide Solutions
01.2018 - 12.2018
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Tracked, measured and reported on trends for sales team analysis and decision making.
- Kept all documentation and records up to date to prevent errors in processing or delivery .
Education
Bachelor of Arts - Business Administration
St. Norbert College
De Pere, WI05.2020
Skills
- Customer Service
- Bookkeeping
- Administrative Support
- Office Management
- Inventory Control
- Scheduling
- Staff Training
- Event Coordination
Timeline
Office Manager
Food Fight Restaurant Group
04.2023 - Current
Client Service Representative
Truesdell Animal Care
08.2022 - 04.2023
Front Desk Supervisor and Event Coordinator
Hampton Inn By Hilton
06.2020 - 08.2021
Sales and Marketing Intern
TourGuide Solutions
01.2018 - 12.2018
Bachelor of Arts - Business Administration
St. Norbert College
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