Summary
Overview
Work History
Education
Skills
Professional References for Brittany Voyles
Rachel Glander
Tim Thomas
Kira Chandler
Shelby Langston
Timeline
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BRITTANY VOYLES

BRITTANY VOYLES

Oklahoma City,OK

Summary

Hardworking and experienced professional with proven knowledge of case work, community outreach, and counseling. Aiming to leverage my abilities to successfully fill a permanent role at your company. Focused employee with knowledge of advocacy, behavior management, and case management. Frequently praised for multitasking by my peers, I can be relied upon to help your team achieve its goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Information Specialist

Archon Resources
Noble, OK
09.2023 - Current
  • Engage in conversation with customers to understand needs, resolve issues and answer questions.
  • Understand and follow oral and written directions.
  • Exceed customer satisfaction by finding creative solutions to problems.
  • Complete day-to-day duties accurately and efficiently.
  • Display strong telephone etiquette, effectively handling difficult calls.
  • Easily adapt to constant changes to protocol.
  • Multitasking through different screens and communicating effortlessly with clients.

Youth Development Professional

Boys and girls club
Oklahoma City, Ok
12.2022 - 08.2023
  • Engaged parents and guardians in their child's educational journey through different extracurricular activities
  • Facilitated group activities that promoted social-emotional learning, teamwork, and conflict resolution skills
  • Organized and managed community service projects for students to promote civic engagement
  • Assisted in the design and implementation of a summer camp curriculum focusing on healthy living habits
  • Coordinated afterschool programs that fostered academic achievement as well as personal growth opportunities
  • Created engaging lesson plans based on current research trends in youth development theory
  • Educated staff members on relevant topics pertaining to adolescent development and mental health
  • Provided one-on-one mentorship to at-risk youth in order to encourage positive behavior change
  • Utilized creative approaches such as art, music, theater., to engage youth in meaningful dialogue about pertinent issues.

Production Supervisor

M & H farms
Kingston, Ok
12.2021 - 11.2022
  • Coordinated the planning and execution of production orders, ensuring on-time delivery
  • Developed and maintained detailed documentation of production processes and activities
  • Trained employees on equipment operations and work and safety procedures
  • Conferred with management, co-workers, and subordinates to resolve problems or grievances
  • Maintained accurate records of raw materials used in the manufacturing process, as well as finished goods produced
  • Ensured compliance with all applicable safety regulations through regular audits of the work environment.

Patient Care Coordinator

Stanton Optical
Tulsa, Ok
09.2019 - 03.2020
  • Assisted physicians with procedure set-ups, patient procedures, and examinations
  • Supported timely and accurate submission of insurance claims and other paperwork
  • Acted as a liaison between patients, families, and medical staff
  • Resolved patient billing and insurance issues
  • Facilitated resolution of billing disputes between hospitals and providers and third party payers
  • Determined medical insurance eligibility in accordance with patient's current plan coverage
  • Maintained current knowledge of community resources available to assist patients in obtaining necessary treatments or services not covered by insurance plans
  • Used computer and job-related software to compile and record medical charts and reports
  • Developed and maintained effective relationships with patients by providing compassionate support throughout their healthcare journey
  • Facilitated reminder calls to patients for appointment confirmation and order pickup notification
  • Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA
  • Explained medical procedures, treatments, and tests to patients and their families.

Tier 2 Technical Support Specialist

Conduent
Yukon, Ok
08.2017 - 08.2018
  • Performed remote diagnostic tests using advanced tools
  • Utilized problem-solving skills to identify root causes of customer issues and find appropriate solutions
  • Recommended changes in existing procedures based on user feedback or identified opportunities for process optimization
  • Provided training materials for end users on how to use new applications or products
  • Documented system configurations and changes made during troubleshooting activities for audit purposes
  • Researched possible solutions when unable to solve an issue immediately
  • Maintained up-to-date knowledge of the latest IT technologies and trends
  • Developed a comprehensive understanding of company products and services in order to answer customer inquiries quickly and accurately
  • Created detailed reports regarding customer interactions for internal use
  • Provided technical support to customers via phone and email, troubleshooting hardware and software issues.

Agent Team Member

Alorica
Durant, Ok
09.2016 - 09.2017
  • Created detailed logs tracking customer inquiries, complaints, and resolutions
  • Utilized problem-solving techniques to efficiently resolve customer disputes
  • Collaborated with other departments within the organization to ensure smooth operations.

Education

High School Diploma -

Kingston high school
02.2016

Skills

  • Skill-Building Instruction
  • Diverse Programming
  • Program Coordination
  • Crisis Management
  • Continuous Supervision
  • Group Supervision
  • Safety Understanding
  • Safe Environment Planning
  • Program Planning
  • Dietary Needs
  • Youth Supervision
  • Regulatory Compliance
  • Software Installation
  • Information Management
  • Customer Service
  • Academic Assistance
  • Active Listening
  • Personalized Support
  • Life Skills Education
  • Positive Environment Planning
  • Community Involvement
  • Youth Psychology
  • Cognitive Behavior Practices
  • Instructional Techniques
  • Goal Attainment Plans
  • Meal Preparation
  • Daycare Management
  • Supply Ordering
  • Research and Data Analysis
  • Staff Management
  • Basic Math
  • Office Equipment Operations
  • Microsoft Office
  • Office Equipment Maintenance
  • Relationship Building
  • Attention to Detail
  • Documentation
  • Call Answering and Routing
  • Problem-Solving

Professional References for Brittany Voyles

405-215-2441 brittany_voyles32@yahoo.com

Rachel Glander

Supervisor

Center for Public Management

405-421-6446

rachel.ctr.glander@okdhs.org

Rachel is my current supervisor since October 2023 to now February 2024. During this time she has guided me through learning what it takes to be apart of her team and this company.

Tim Thomas

Supervisor

M & H Farms

580-263-4686

Tim was my supervisor at M & H Farms from November 2021 to October 2022. Tim helped me learn and grow within the company leading me to be promoted to manager.

Kira Chandler

Site Director

Boys and Girls Club

405-613-3872

kchandler@bgcokc.org

Kira is the Site Director and mentor at the Boys and Girls Club from November 2022 to August 2023. Kira taught me a lot about myself and what I was capable of doing by pushing me harder every day and giving me more and more responsibility everyday. 

Shelby Langston

Supervisor

Stanton Optical

572-204-3546

langston2317@yahoo.com

Shelby was my supervisor at Stanton Optical from August 2019 to February 2020.Shelby taught me patience and dealing with the details in my work.

Timeline

Information Specialist

Archon Resources
09.2023 - Current

Youth Development Professional

Boys and girls club
12.2022 - 08.2023

Production Supervisor

M & H farms
12.2021 - 11.2022

Patient Care Coordinator

Stanton Optical
09.2019 - 03.2020

Tier 2 Technical Support Specialist

Conduent
08.2017 - 08.2018

Agent Team Member

Alorica
09.2016 - 09.2017

High School Diploma -

Kingston high school

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