Brittany Wade
Chapel Hill,NC
Summary
I am an enthusiastic professional with a diverse background in art, customer service, event management, and real estate. I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. I have proven skills in increasing customer engagement and satisfaction in person and online by providing excellent customer service as well as developing marketing initiatives, increasing business success and boosting sales.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Digital Marketing Specialist / Realtor Assissant
Next Home Specialists
06.2023 - Current
- Coordinated and executed marketing campaigns and social media advertising to target clients.
- Managed online presence for property listings and services.
- Maintained accurate client databases and organized email campaigns to facilitate client outreach.
- Increased brand visibility by developing and implementing data-driven digital marketing strategies.
- Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
- Enhanced user experience on the company website through strategic design updates and content improvements.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created compelling visual assets for use in social media posts, email newsletters, blog articles, and other digital communications materials.
Lead Bartender / Front House Manager
Epicurean Bistro
09.2022 - 06.2023
- Managed inventory and enforced responsible alcohol service practices.
- Coordinated private events and promoted innovative beverage offerings to enhance customer experience.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Real Estate Broker
Coldwell Banker Sea Coast Advantage
11.2021 - 06.2023
- Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
- Boosted referral business by establishing a strong network of professional contacts in the real estate industry.
- Generated new leads through strategic prospecting efforts, including cold calling, door knocking, and community events participation.
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Stayed current on industry trends and market fluctuations by attending professional development courses, conferences, and networking events.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Utilized online marketing platforms to promote real estate services and generate leads.
- Cultivated strong relationships with agents, lenders and title companies.
Bartender and Waitress
Cloud 9 and STEAM
01.2021 - 12.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
Real Estate Team Assistant
Paul Alsap Real Estate Team (Coldwell Banker)
04.2022 - 10.2022
- Enhanced team productivity with effective organization of files and documents for easy access.
- Assisted in achieving project goals by conducting thorough research and providing valuable insights to the team.
- Supported project completion by coordinating tasks, resources, and deadlines among team members.
- Boosted team morale through the planning and execution of engaging team-building events.
- Provided exceptional administrative support to senior leaders, enabling them to focus on strategic decisions.
- Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
- Increased brand visibility by developing and implementing data-driven digital marketing strategies.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
- Created compelling visual assets for use in social media posts, email newsletters, blog articles, and other digital communications materials.
Waitress
Two Guys Grille
11.2019 - 03.2022
- Maintained knowledge of rotating beer and wine selections while assisting in phone orders and overall service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Waitress
Siena
04.2019 - 02.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Waitress
Sidewinders Tavern
03.2017 - 04.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Customer Service Representative / Retail Cashier
Target
09.2016 - 03.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Provided backup support for other departments when needed.
Front Desk / Restaurant Hostess
Audrey's Pizza
08.2014 - 11.2016
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
Education
Fine Art - Associates -
Cape Fear University
Wilmington, NC12.2023
Bachelor of Arts - Graphic Design (in Progress)
Montana State University
Bozeman, MTHonors Diploma -
Bozeman High School
Bozeman, MT12.2016
Skills
- Branding
- Digital Marketing Management
- Customer Service
- Collaborative Teamwork
- Customer Engagement
- Dexterity
- Event Management
- Microsoft Office
- Adobe Creative Suite
- Precision and Detail Orientation
- Organization
- Content Creation
- Relationship Building
Licenses Certificates
- NC REAL ESTATE LICENSE
- SERVE SAFE AND FOOD HANDLING CERTIFICATE
References
- Nick Cochran, 910-584-4302, UNC Dental Student, Former Co-Worker
- Justin Sarbak, 919-272-0608, Former Manager
- Kaitlin Gill, 910-232-4505, Former Co-Worker
Certification
- Serve Safe Certification
- North Carolina Real estate License - 2021-2023
Timeline
Digital Marketing Specialist / Realtor Assissant
Next Home Specialists
06.2023 - Current
Lead Bartender / Front House Manager
Epicurean Bistro
09.2022 - 06.2023
Real Estate Team Assistant
Paul Alsap Real Estate Team (Coldwell Banker)
04.2022 - 10.2022
Real Estate Broker
Coldwell Banker Sea Coast Advantage
11.2021 - 06.2023
Bartender and Waitress
Cloud 9 and STEAM
01.2021 - 12.2022
Waitress
Two Guys Grille
11.2019 - 03.2022
Waitress
Siena
04.2019 - 02.2020
Waitress
Sidewinders Tavern
03.2017 - 04.2019
Customer Service Representative / Retail Cashier
Target
09.2016 - 03.2017
Front Desk / Restaurant Hostess
Audrey's Pizza
08.2014 - 11.2016
Fine Art - Associates -
Cape Fear University
Bachelor of Arts - Graphic Design (in Progress)
Montana State University
Honors Diploma -
Bozeman High School
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