BRITTANY WADE
New Castle,PA
Summary
A hard-working highly organized, individual with excellent interpersonal, oral, and written communication skills. Looking to seek a position that comes as a challenge but willing to succeed within position and advance when able.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Part Owner
Little Johnny’s II
New Castle, PA
07.2022 - Current
- Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
- Negotiated favorable contracts with vendors and suppliers, reducing overall expenses without compromising on quality.
- Built a loyal clientele base through personalized attention to client needs and consistently delivering outstanding results on every project undertaken.
- Managed a diverse team of professionals, fostering a collaborative environment that led to increased productivity and employee satisfaction.
Administrative Assistant
Rooftop Equipment
New Wilmington, PA
08.2019 - 09.2021
- Pleasant and responsive helping customers who place orders by phone and email
- Processes order details for same day shipments
- Accurately records transactions
- Accurately processes transactions
- Invoicing
- Processing payments
- Filing of orders
- Filing of open and paid invoices
- Use of Quickbooks
Claims Customer Care Associate
Liberty Mutual Ins
03.2016 - 05.2019
- Provides efficient customer service by promptly and courteously responding to all inbound inquiries regarding Personal Insurance claims
- Performs initial capture of new Auto claims; Processes all 'First Notice of Loss' and performs enhanced capture steps as needed
- Capture new claims and service existing claims through effective collaboration with internal and external partners
- Set expectations with customers on when updates on their claim status will be provided
- Provides contacts for temporary resources such as rental cars locations and or tow trucks to assist callers
- Demonstrates understanding of policies and provides guidance and assistance to callers based on their needs; and may make limited recommendations on enhancements as needed
- Processes caller transactions accurately and within established Contact Center time standards
- Manages and utilizes time effectively to ensure the required service levels for call capture and service handle time as well as quality and customer satisfaction standards are met
- Efficiently utilizes on-line reference materials to provide accurate and timely information and counsel to customers
Customer Service Rep
Liberty Mutual Ins
03.2014 - 04.2014
- Acted as first point of contact for routine customer requests and queries
- Established and maintains a professional relationship with both external and internal customers while developing a thorough understanding of service needs
- Coordinated request activities with various departments to ensure efficient and quality service including but not limited to; Billing, U/W, Field Personnel, Territory Managers, Customer Service Managers, Claims and Premium Audit Managers
- Completed basic research around customer queries and requests
- If unable to resolve request, identifies and engages appropriate department, individual, or escalation path
- Routed requests and submissions using appropriate systems for assignment and resolution
- Accurate and timely documentation of required transactions and customer interactions
- Clearly and professionally communicate often-complex processes in concise and plain language
- Identified gaps in workflow and make recommendations around improving processes
Office Assistant/Insurance Assistant
Liberty Mutual Ins
03.2012 - 03.2014
- Establish, organize, and maintain files and records
- Received and responded to correspondence; proofread, revise, and edit other materials for accuracy, thoroughness, and appropriateness
- Accept, screen, and route telephone calls
- Resolve routine and non-routine administrative problems and answer inquiries
- Greet and direct visitors, as appropriate, concerning activities and operations of department/division
- Sort, screen, and distribute incoming and outgoing mail; prepares photocopies and facsimiles, and operates a variety of office equipment
- May order and maintain supplies
- Prepared daily reports and sorted and delivered to the reviewers
- Entered data into system daily
Day Care Manager
O'Connor's Family Day Care
09.2009 - 03.2012
- Managed entire day care facility
- Responsible for over 40 children and their safety and well being
- Prepared lesson plans of weekly activities
- Prepared breakfast, lunch, and dinner
- Supervised children and employees
Education
Diploma - Esthetician
New Castle Beauty Academy
New Castle, PA09.2024
Early Childhood Education -
Youngstown State University
05.2009
Skills
- Excellent communication skills
- Professional phone etiquette
- Customer service oriented
- Flexible
- Accurate and detailed
- Works well under pressure
- Medical billing
- Filing and data archiving
- Microsoft word/excel proficient
- Office Assistant Experience
Certification
Accredited Claims Adjuster, 01/01/19
Additionalinformation - Attributes
- Excellent communication skills
- Professional phone etiquette
- Customer service oriented
- Flexible
- Accurate and detailed
- Works well under pressure
- Medical billing
- Filing and data archiving
- Microsoft Word/Excel proficient
- Office Assistant Experience
Timeline
Part Owner
Little Johnny’s II
07.2022 - Current
Administrative Assistant
Rooftop Equipment
08.2019 - 09.2021
Claims Customer Care Associate
Liberty Mutual Ins
03.2016 - 05.2019
Customer Service Rep
Liberty Mutual Ins
03.2014 - 04.2014
Office Assistant/Insurance Assistant
Liberty Mutual Ins
03.2012 - 03.2014
Day Care Manager
O'Connor's Family Day Care
09.2009 - 03.2012
Diploma - Esthetician
New Castle Beauty Academy
Early Childhood Education -
Youngstown State University