Brittany Wagenknecht
San Diego,CA
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
14
14
years of professional experience
Work History
First Officer
FedEx
01.2021 - Current
- Participated in ongoing professional development opportunities, staying current with industry best practices and regulatory changes.
- Maintained strict adherence to SOPs, ensuring a consistent level of service and flight safety.
- Reduced risk of incidents by strictly adhering to CRM principles throughout all stages of flight operations.
Captain
Compass Airlines
12.2016 - 04.2020
- Enhanced passenger experience with professional communication and timely departures and arrivals.
- Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on passenger safety.
- Mentored junior pilots in flight operations, assisting them in developing their own expertise and confidence in the cockpit.
Flight Instructor
Cactus Aviation
06.2016 - 12.2016
- Developed comprehensive curriculum for ground school courses, ensuring students were well-prepared for written exams.
- Enhanced overall student satisfaction with tailored instruction methods, addressing individual learning needs and preferences.
- Assisted flight school management with marketing efforts, creating promotional materials and engaging with potential students through social media platforms.
Flight Instructor
Transpac
06.2015 - 06.2016
- Led multiple training flights to include weather briefings, flight scheduling and safety measures to provide safe flights in training environment.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Organized and conducted cockpit familiarization classes and prepared reports on students' proficiency.
Account Manager
Trademotion
01.2011 - 10.2014
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Education
Bachelor of Science - Aviation
Liberty University
Lynchburg, VA06-2017
Skills
- Teamwork skills
- Strong leadership abilities
- Critical decision-making skills
- Critical Thinking
- Account Management
- Customer Service
- Client Relations
- Relationship Building
- Strategic Planning
- Sales Development
- Client Relationship Building
Timeline
First Officer
FedEx
01.2021 - Current
Captain
Compass Airlines
12.2016 - 04.2020
Flight Instructor
Cactus Aviation
06.2016 - 12.2016
Flight Instructor
Transpac
06.2015 - 06.2016
Account Manager
Trademotion
01.2011 - 10.2014
Bachelor of Science - Aviation
Liberty University
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