Brittany Wagner
St. Louis,MO
Summary
Experienced with team leadership and coordination. Utilizes effective communication and conflict resolution to maintain team harmony. Track record of enhancing team performance and achieving operational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Team Leader - Vocational Department
Places for People, Inc.
09.2019 - Current
- HIPPAA compliant
- Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
- Providing support and skills training in illness management strategies as they relate to employment
- Conduct job development in the community to provide employment opportunities that match interests and abilities of persons served
- Coordinate with treatment teams, psychiatrists and other treatment professionals to coordinate care as it relates to vocational goals
- Work collaboratively with Vocational Rehabilitation or other agencies providing employment assistance; coordinate with other agencies within community and state to research possible employment
- Conducts interviews for vocational team in order to hire best qualified candidates
- Counsel on benefits; teach job-seeking skills, coaching, and problem solving to be successful in employment and community living
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
Administrative Assistant/Assistant Operations Manager
West Pine Medical/Florissant Medical
10.2018 - 09.2019
- Maintaining patient information in compliance with HIPAA standards
- Review and edit final reports and medical statements
- Expediting patient medical records, itemized statements and final reports to attorneys in a timely matter
- Maintaining duties within a busy office such as making copies, answering a multi-line telephone system
- Managing a staff of CNA's and MA's
- Responsible for pulling weekly numbers and sending information to corporate office
- Submitting payroll to corporate office
- Recruit, Interview applicants and complete hiring process for new employees
- Organize and conduct training for new employees.Set up new hires in the scheduling system
- Submit referrals to appropriate medical facilities
- Maintain weekly employee schedules
- Managing the companies social media sites
Lead Patient Service Representative
Premier Radiology
05.2018 - 10.2018
- Maintaining patient information in compliance with HIPAA standards
- Responsible for daily functions within busy office
- Expedient in patient check-in/check-out process
- Verify next day scheduled appointments
- Ordering supplies for both the office and Mobile MRI unit
- Providing outstanding customer service skills
- Schedule patients with appropriate study
- Collect and verify insurance information and coordinate benefits with various plans
- Inbound and outbound calls on a multi line phone system to patients and ordering Doctor offices
Education
Certification in Work Incentives Practitioner -
Cornell University
08.2023
Associate in Anatomy -
Midwest Institute Of Massage Therapy
05.2007
High school diploma - General Studies
Sparta High School
05.2005
Skills
- Teamwork and Collaboration
- Attention to Detail
- Team motivation
- Staff Training
- Work Planning
- Performance monitoring
- Leading Team Meetings
Certification
- CPR Certification
- First Aid Certification
- Certified Medication Technician
- Work Incentives Practitioner
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Team Leader - Vocational Department
Places for People, Inc.
09.2019 - Current
Administrative Assistant/Assistant Operations Manager
West Pine Medical/Florissant Medical
10.2018 - 09.2019
Lead Patient Service Representative
Premier Radiology
05.2018 - 10.2018
Associate in Anatomy -
Midwest Institute Of Massage Therapy
High school diploma - General Studies
Sparta High School
- CPR Certification
- First Aid Certification
- Certified Medication Technician
- Work Incentives Practitioner
Certification in Work Incentives Practitioner -
Cornell University
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