Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Brittany Waldbillig

Port Orchard,WA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned Operations Pastor offering 7 plus years of experience in pastoral care and spiritual leadership to growing church. Committed to creating a thriving community and guiding individuals transformed by loving-kindness. Successful background in organizational leadership, ministry program development and providing soul care through one-on-one counseling to congregation members spanning all generations.

Overview

14
years of professional experience

Work History

Newhope Church

Operations Pastor
01.2016 - Current

Job overview

  • Provided guidance to young adults, couples, adults, and families throughout difficult life circumstances
  • Worked diligently to meet spiritual and emotional needs of congregation through providing pastoral counsel, all while communicating loving-kindness and compassion to all church members.
  • Oversaw pastoral team, facilitated all team meetings, upheld Newhope culture in and amongst team members
  • Oversaw administration and management of all areas of ministry.
  • Led programs such as worship, study, fellowship and service opportunities.
  • Coordinated community outreach events with emphasis on serving immediate needs of those in the South Kitsap Community
  • Planned and conducted worship services, created sermon content and worked with key pastoral leaders to carry out church mission and values.
  • Provided leadership to Creative Arts team, enhanced musical experience at Newhope, and created an atmosphere of collaboration and trust amongst Creative Arts team members.

Safeway & Albertsons

Division Front End Operations Manager
01.2016 - 03.2018

Job overview

    • Provided oversight and training to all Front End Personnel in relation to all company policies and procedures
    • Oversaw all hiring and training for Front End employees all while ensuring sterling customer service metrics
    • Cultivated collaborative relationships amongst all Division Leadership
    • Communicated with asset protection, human resources, labour relations and Division management to successfully uphold company policies
    • Mentored, trained, and developed all Bookkeepers in over 80+ retail locations in cash handling policies and store reporting
    • Responded to district customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
    • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
    • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
    • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Safeway & Albertsons

Assistant Store Director
01.2011 - 01.2016

Job overview

  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with department managers to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Reviewed daily financial records and reports and identified deficiencies in need of attention.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
  • Created all workplace schedules meeting needs of both daily operational needs as well as employee needs and preferences

Education

Central Washington University
Ellensburg, WA

Bachelor of Arts from Psychology
2018

Skills

  • Crisis Intervention
  • Public Speaking
  • Leadership Development
  • Team Leadership
  • Operations Oversight
  • Community Outreach Programs
  • Senior Leadership Support
  • Customer Relationship Management
  • Senior Leadership Support
  • Customer Relationship Management
  • Facilitating Counseling Sessions

Timeline

Operations Pastor

Newhope Church
01.2016 - Current

Division Front End Operations Manager

Safeway & Albertsons
01.2016 - 03.2018

Assistant Store Director

Safeway & Albertsons
01.2011 - 01.2016

Central Washington University

Bachelor of Arts from Psychology

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