Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Waldrop

Houston,TX

Summary

Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Overview

6
6
years of professional experience

Work History

IT Specialist

Clss
Houston, TX
05.2024 - Current
  • Created user accounts, set up permissions, and monitored system security.
  • Assisted in the implementation of new technologies and systems to improve efficiency.
  • Resolved conflicts between different hardware components or software programs.
  • Monitored network performance and identified areas for improvement.
  • Developed scripts to automate routine tasks and reduce manual effort.
  • Managed virtual machines used for testing purposes or hosting services and applications.
  • Installed operating systems, applications, patches, updates. as needed.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Developed documentation related to IT policies, processes, standards.
  • Investigated system errors to determine root cause of issue and implement solutions accordingly.
  • Provided technical support for users experiencing hardware or software issues.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Served as first point of contact for incoming technical service calls and emails.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

Help Desk Support Specialist

Texas Army National Guard
, TX
07.2018 - 07.2024
  • Supported user requests by setting up accounts and troubleshooting any issues encountered during use.
  • Maintained radio and data distribution systems.
  • Configured network devices according to customer specifications.
  • Troubleshot problem areas in communications networks.
  • Built cables for various communication systems such as fiber optics, coaxial cable, twisted pair.
  • Installed, operated, and maintained radio, data, and other communication systems.
  • Provided end-user training when needed.
  • Resolved network connectivity issues.
  • Assisted in the installation of new hardware and software components.
  • Configured security settings or access permissions for groups and individual users.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.

Education

Associate of Applied Science - Cyber Security

Southern New Hampshire University
Hooksett, NH
10-2023

Skills

  • Application support
  • Virtualization Technologies
  • Information Security
  • IT service management
  • Technical issue analysis
  • Remote Support
  • Technical Support
  • Call Management
  • Hardware Configuration
  • User Support
  • Help Desk Support
  • Time Management
  • Professionalism
  • Analytical Thinking
  • Interpersonal Communication
  • Tracking and Documentation
  • Operating systems

Timeline

IT Specialist

Clss
05.2024 - Current

Help Desk Support Specialist

Texas Army National Guard
07.2018 - 07.2024

Associate of Applied Science - Cyber Security

Southern New Hampshire University

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Brittany Waldrop