Brittany Walfield
Malone,NY
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
20
20
years of professional experience
Work History
Dental Receptionist
Dr. Alfred Hollis
Malone, NY
08.2010 - Current
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
Direct Support Professional
The Adirondack Arc
Chateaugay, NY
01.2007 - 01.2010
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Resident Advisor
Residential Service Systems
Ardmore, PA
02.2004 - 01.2005
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Assisted in planning and implementing recreational activities for participants.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
Education
Associate of Applied Science - Human Services
North Country Community College
Malone01-2019
Skills
- Electronic Dental Record (EDR)
- Patient Flow Management
- Payment Processing
- Insurance Verification
- HIPAA Compliance
- Insurance Billing
- Patient Scheduling
Timeline
Dental Receptionist
Dr. Alfred Hollis
08.2010 - Current
Direct Support Professional
The Adirondack Arc
01.2007 - 01.2010
Resident Advisor
Residential Service Systems
02.2004 - 01.2005
Associate of Applied Science - Human Services
North Country Community College
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