Brittany Walker

Work History

Circle K

Forsyth, GA

12.2016 - 03.2018

Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Provided exceptional customer service to ensure customer satisfaction.
Managed time effectively and completed day-to-day duties accurately and efficiently.
Monitored and restocked convenience store items, including food, beverages, and other items.
Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
Maintained accurate financial records, including sales, expenses, and inventory reports. Balanced daily transactions on a computerized point-of-sale system.
Counted and balanced cashier drawers before and after each shift.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

GEICO

Macon, Georgia

09.2014 - 11.2016

Primary job was emergency roadside service dispatcher with cross training in glass claims and accident towing.
Maintained, verified and updated crucial and confidential information, phone numbers and addresses.
Documented services performed, operations information, and dispatch details in system.Updated customer accounts with relevant information after each call and service order.
Communicated and coordinated cross communication with customers,tow truck drivers,other technicians and emergency personnel to address questions, request for service or equipment, job assignments, locations, estimated times of arrival, and resolved issues with knowledgeable and friendly service.
Entered information on computerized systems to verify locations. Interpreted road maps and provided directions to technicians when needed. Scheduled or dispatched nearest available workers, equipment or service vehicles to locations.
Maintained strong call control with the use of memorized scripts and strong communication skills to handle each call effectively and efficiently with high quality customer service.
Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

Leland's steak House

Forsyth, Georgia

10.2008 - 05.2011

Inspected restrooms, dining and serving areas before, during, and after shifts keeping them restocked and cleaned throughout.
Greeted incoming guests to escort to dining area and provided menus, served food and beverages and immediately remedied issues with orders, then cleaned and sanitized dining areas after customers departure.
Balanced and documented cash register at the beginning and end of shift according to established procedures.
Spoke with customers to make conversation, answer questions or to respond to complaints. Resolved customer questions and complaints in a professional manner while maintaining a positive attitude towards guests.
Maintained a professional attitude while working in a fast-paced environment.
Prepared checks, itemizing total meal costs and taxes. Operated POS terminals to input orders, split bills and calculate totals and handled cash transactions credit card payments and personal checks.
Prioritized and organized tasks to efficiently accomplish service goals.