Brittany Walker
Mira Loma,CA
Summary
Organized and dependable administrative and clinical professional with over 10 years of experience in fast-paced, high-volume environments.. Licensed Vocational Nurse (LVN) with a strong background in central scheduling, onboarding, equipment tracking, attendance monitoring, and compliance documentation. Proven ability to manage operational coverage, prioritize urgent tasks, and maintain discretion with sensitive information. Committed to ensuring efficiency and supporting leadership teams through exceptional clerical and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Vocational Nurse (LVN) / Registrar / Admissions & Central Scheduling
Center for New Medicine
Irvine, CA
01.2023 - Current
- Serve as a key support resource for staff operations, including timekeeping accuracy, onboarding, and compliance audits.
- Maintain daily logs for staff scheduling, PTO tracking, and departmental coverage gaps.
- Support equipment and supply distribution by maintaining accurate inventory and ensuring availability during shift changes.
- Collaborate with HR to ensure timely onboarding and system access for new hires and interdepartmental transfers.
- Perform administrative tasks under tight deadlines, ensuring smooth facility operations.
- Administered medications and treatments as prescribed by healthcare providers.
- Assisted in developing patient care plans with interdisciplinary staff.
- Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.
Customer Service Representative
OnStar / General Motors
Remote
08.2020 - 04.2022
- Delivered support across multiple systems, managing account data and customer communication via phone and email.
- Handled time-sensitive issues with professionalism and urgency, escalating complex cases as needed.
- Maintained compliance with performance and documentation standards in a highly monitored environment.
- Collaborated with team members to improve customer service protocols.
- Provided feedback on common customer concerns to improve product offerings.
- Trained new staff on operational procedures and customer engagement strategies.
LVN Admitting Representative
DMC Heart Hospital
Detroit, MI
06.2018 - 07.2020
- Verified patient records, coordinated insurance pre-authorizations, and updated internal systems with daily status reports.
- Provided front-line support for hospital operations by ensuring timely intake and coordination with clinical departments.
- Assisted in administering medications and treatments as prescribed by physicians.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with nursing staff to develop individualized care plans.
- Provided emotional support to patients and families during challenging times.
- Trained new nursing staff on hospital policies and procedures for patient care.
Licensed Vocational Nurse (LVN)
Beaumont Hospital
Royal Oak, MI
02.2013 - 05.2017
- Assisted clinical staff with documentation, patient records, and routine procedures.
- Gained experience managing confidential information and supporting daily clinical workflows.
- Assisted in patient assessments and developed care plans with nursing staff.
- Maintained accurate patient records documenting treatments, medications administered and other pertinent information accurately in electronic health record systems.
Education
Bachelor of Science - Nursing Administration
Riverside Community College
Riverside, CA07-2027
Licensed Vocational Nurse -
Sanford-Brown College
Dearborn, MI01.2012
Skills
- Patient care
- Team collaboration
- Customer service and communication
- Time management and prioritization
- Administrative and operational support
- Onboarding and compliance
- Supply tracking and documentation
- Scheduling and payroll
Certification
- Licensed Vocational Nurse - California
- HIPAA Certified
- CPR / First Aid - American Heart Association
References
References available upon request.
Timeline
Licensed Vocational Nurse (LVN) / Registrar / Admissions & Central Scheduling
Center for New Medicine
01.2023 - Current
Customer Service Representative
OnStar / General Motors
08.2020 - 04.2022
LVN Admitting Representative
DMC Heart Hospital
06.2018 - 07.2020
Licensed Vocational Nurse (LVN)
Beaumont Hospital
02.2013 - 05.2017
Bachelor of Science - Nursing Administration
Riverside Community College
Licensed Vocational Nurse -
Sanford-Brown College
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