Summary
Overview
Work History
Education
Skills
Skills Certifications
Key Qualifications
References
Timeline
Generic

Brittany Wallace

Summary

Reliable and dedicated to working efficiently and effectively in fast-paced environments. Focused employee adept at prioritizing tasks and working with precision and attention to detail. Ready for new position focused on working as part of team-oriented company.

Overview

6
6
years of professional experience

Work History

Support - Trainer

Amazon
  • Excel within a service-oriented company, demonstrating a talent for communicating effectively with associates from diverse backgrounds
  • Foster the development and growth of all newly hired associates and management
  • Ensure proper safety training and process training
  • Supervise a team of 200+ ambassadors to assist in execution of training program/material
  • Create and implement training material following Training within Industry (TWI) methodology
  • Utilizing the Trainer/Operations Partnership program (TOPP) to provide a designated Learning resource to subject matter experts (SME)
  • Met with coworkers for monthly creativity and conflict resolution exercises.

Warehouse lead - Ship Dock Process Assistant

Amazon
  • Ran shift and supervised 50+ associates daily
  • Created and executed daily staffing plan
  • Engaged and coached underperforming associates to achieve standard work
  • Performed process audits to meet quality metrics
  • Engaged site leaders during daily report-outs (GEMBA) to remove associate barriers
  • Completed Process Improvement projects.

Warehouse associate - Ship dock

Amazon
  • Learned to quickly assess the proper tools to resolve situations
  • Ensured packages were in satisfactory condition for customers
  • Highly skilled in operating material handling equipment (Forklift, Pallet Jack) safely and efficiently.

Shift lead - waitress

Saucy's BBQ
- Current
  • Recruit, hire, train and mentor staff developing skills and customer service excellence
  • Oversee employee work in front and back of house to ensure compliance with company policies
  • Complete restaurant opening and closing procedures and manage deposits
  • Met or exceeded sales goals for every month
  • Supervised and completed scheduling for 35 associates.

Barista Shift Supervisor

Starbucks
01.2021 - Current
  • Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Planned and executed promotions and special events in close collaboration with management.

Customer Service assistant

Evonik
02.2018 - 02.2019
  • Knowledgeable with SAP
  • Handled the responsibilities of checking and correcting orders as well as scanning and attaching paper orders to SAP
  • Responsible for procurement of supplies
  • Engage coworkers weekly and report-out with minute meeting emails to update associates and remove any barriers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Responded to customer calls and emails to answer questions about products and services.

Education

No Degree - Electrical Engineering

John Tyler Community College
Chester, VA
09.2024

Skills

  • Training documentation
  • Clear Communication
  • Training Materials Development
  • Data organization
  • Staff Development
  • Team leadership and supervision
  • Data Entry
  • Work Planning and Prioritization
  • Coaching and Development
  • Workplace Safety
  • Policies and Procedures
  • Attention to Detail

Skills Certifications

  • Communication
  • Multitasking
  • Organization
  • Customer service
  • Public speaking
  • Microsoft Excel
  • Microsoft Power Point
  • Microsoft Word
  • Problem Solving
  • Inventory procurement and maintenance

Key Qualifications

  • Outstanding customer service skills; diplomatic and patient with all types of individuals and organizational levels.
  • Excellent written and verbal communication skills; Confident, articulate, and professional speaking abilities in public, to groups, or via electronic media
  • Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives
  • Thrive in a team environment as well as independently
  • Combine patience, determination, and persistence to troubleshoot associate issues, highly organized, with great attention to detail
  • Easily understand and solve technical problems

References

  • Samantha Hollis, Supervisor, Co-worker, (757)292-7866
  • Shaz Rajabova, Barista, Co-worker, (703)485-5796
  • Marjorie Ladas, Supervisor, Co-worker, (774)999-9284

Timeline

Barista Shift Supervisor

Starbucks
01.2021 - Current

Customer Service assistant

Evonik
02.2018 - 02.2019

Support - Trainer

Amazon

Warehouse lead - Ship Dock Process Assistant

Amazon

Warehouse associate - Ship dock

Amazon

Shift lead - waitress

Saucy's BBQ
- Current

No Degree - Electrical Engineering

John Tyler Community College

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Brittany Wallace