Summary
Overview
Work History
Education
Skills
Timeline
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Miya Lockette

Shreveport,LA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Kohls Distribution Center
Houston, TX
04.2020 - 07.2022
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Customer Service Representative

CITYCENTRE
Houston, TX
12.2017 - 02.2020
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Call Center Representative

Teleperformance USA
Shreveport, LA
09.2014 - 08.2017
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Cashier

Walmart
Shreveport, LA
07.2011 - 05.2014
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

High School Diploma -

Northwood High School
Shreveport, LA
05.2011

Some College (No Degree) -

Colorado Technical University
Colorado Springs, CO

Skills

  • Consultative Sales
  • Call Management
  • Report Generation
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Data Collection
  • Data Entry
  • Information Security
  • Account Updating
  • Customer Consulting
  • Active Listening
  • Administrative Support
  • Business Development Understanding
  • 10-Key
  • Microsoft Office Expertise
  • Office Equipment Proficiency
  • CRM Software
  • Problem Resolution
  • Microsoft PowerPoint
  • Customer Relationship Management (CRM)
  • Microsoft Office Suite

Timeline

Customer Service Representative

Kohls Distribution Center
04.2020 - 07.2022

Customer Service Representative

CITYCENTRE
12.2017 - 02.2020

Call Center Representative

Teleperformance USA
09.2014 - 08.2017

Cashier

Walmart
07.2011 - 05.2014

High School Diploma -

Northwood High School

Some College (No Degree) -

Colorado Technical University

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Miya Lockette