Brittany Wallis
Chula Vista,CA
Summary
Dynamic and energetic manager with over 17 years of experience in driving increased customer traffic and sales by creating a friendly and fun shopping environment. Skilled in performance management and employee relations. Motivated and developed teams while building collaborative relationships. Excelled in team building and developing employees to next level.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
16
16
years of professional experience
Work History
GENERAL MANAGER
TRP CO.
09.2022 - Current
- Manage all aspects of the store and its business
- Responsible for achieving all sales targets and operational goals
- Helped create training and on-boarding SOP’s
- Increased Volume over 2 million in first year
- Transition store to completely new customer model
- Flagship and test location for company
- Community Outreach
- Increased and managed social media content for customer engagement for ROI
- Boosted Google ratings from 4.6 to 4.9 and over 3k ratings
- Recognized for top tier GM and contributions to the company and community
- Promoted and developed and internal bench of multiple staff
- Hit Loss Prevention Goals for shrink
OPERATION MANAGER
UrbnLeaf
11.2021 - 08.2022
- Maintained sales expectations, growth expectations, and margin expectations
- Hiring and training all team member and leads to meet UrbnLeaf’s expectations of service and product knowledge
- Ensures compliance in every transaction
- Adapts and innovates as the California cannabis market changes
- OSHA certified
AGM TALENT
The Source
04.2021 - 08.2021
- Assisted in opening new location for company and hiring staff in location as well as helping to staff other locations
- Facilitated new customer journey and structure model for company
- Trained all employees on policies, procedures, processes, and customer fulfillment model
- Created new procedures for Attendance Tracking
STORE MANAGER
Vans
07.2012 - 04.2021
- High Volume New Concept 7.2 million dollar managing 60-100 employees
- Consistently increased sales both comp and targets every year
- Top 10 sales volume in company
- Created a safe, comfortable learning environment with constructive feedback
- Achieved milestones for sales volume in multiple locations
- Promoted members of the management team within the district from Sales Leads to Store Managers
- District Recruiter and Mentor to support the district talent
- On-boarded and trained any new Store Manager hired in District also Region
- Member of the Expert program for Vans Learning and Development Team
- Rookie mentor for other outlet locations Store Manager
- Held training classes and a clinic partnered with Retail Corp
- Ops, L&D, and District Manager
- Muli -Unit Manager for both outlet locations total of 15 million
- Received the Store Manager of the Year Nominee for my district
- Presented and facilitated at our yearly Retail Vans Leadership Conference
- Part of a select development program for top talent Store Managers only a group of 13 per year
STORE MANAGER
GameStop
02.2011 - 06.2012
- Took store from being a bottom performing store to top 100 in 6 months
- Made discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store, which demonstrated the commitment to a unique solution selling experience for all guests
STORE MANAGER
Fox Head Inc
04.2010 - 02.2011
- Created a selling culture and ran operations for a Fox Retail Store to ensure effective implementation of programs and that company financial objectives are met
- Achieving and driving sales, supporting store teams, recruiting/retaining exceptional talent, and achieving superior and consistent operational excellence, while maintaining professional pride and work ethic
ACTING SM/ ASM
Columbia Sportswear
03.2009 - 02.2010
- Provided leadership and direction to the diverse store staff, including supervisors and associates
- Executed and supported the plans to enhance employee productivity and performance with the management team
Education
Associate of Arts - Business
College of Southern Nevada
Las Vegas, NVSkills
- Multi-Unit Management
- Visual Merchandising and Product Presentation
- Inventory Management
- Innovation and Creativity
- Employee Relations/HR
- Problem Solving
- Recruiting
- Onboarding
- Training and Development
- Building Trust
- Communication
- Cross-Functional Teams
- Coaching & Developing
- Adaptability
- Motivational Leadership
- Empowerment
- Team Building
- Employee Retention
- District Operations Expert
- District Trainer
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Staff training/development
- Operational Efficiency
References
- Jesse Rabb, Retail Director, 914-522-0374
- Dawn Brown, District Manager, 702-533-9336
- Mayra Estrada, General Manager, 619-201-6555
Timeline
GENERAL MANAGER
TRP CO.
09.2022 - Current
OPERATION MANAGER
UrbnLeaf
11.2021 - 08.2022
AGM TALENT
The Source
04.2021 - 08.2021
STORE MANAGER
Vans
07.2012 - 04.2021
STORE MANAGER
GameStop
02.2011 - 06.2012
STORE MANAGER
Fox Head Inc
04.2010 - 02.2011
ACTING SM/ ASM
Columbia Sportswear
03.2009 - 02.2010
Associate of Arts - Business
College of Southern Nevada
Similar Profiles
Navjyot WaliaNavjyot Walia
Director of IT at TRP InfrastructureDirector of IT at TRP Infrastructure
Abbey MooreAbbey Moore
Warehouse Worker at TRP RecruitmentWarehouse Worker at TRP Recruitment
Destin AgueroDestin Aguero
EHS Supervisor at TRPEHS Supervisor at TRP
Patrina HarrisonPatrina Harrison
Home Health Aide at Private Care for Daniel GuillouHome Health Aide at Private Care for Daniel Guillou
Lexie BoitesLexie Boites
Volunteer at Family Health Centers of San DiegoVolunteer at Family Health Centers of San Diego