Years of professional experience in hospitality management
Brittany Nicole Walpole
Conroe,TX
Summary
Results-driven Sales Manager bringing 18+ years of experience in marketing, coaching and training staff to be guest satisfaction driven. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing skills, prospecting and merchandising strategies. Demonstrated success in building networks and supporting branding objectives. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Hospitality expert willing and ambitious to adapt and thrive in any environment.
Overview
18
18
Work History
FOH Supervisor
The Audrey Restaurant/Reel Luxury Cinemas
Magnolia, TX
06.2023 - 05.2024
- In charge of a minimum of 30 employees at a time
- Worked closely with corporate on a training manuel that is used for all new hires.
- Maintained professional network of potential clients and business opportunities including private events.
- Developed and implemented duties for opening and closing the theaters and front of house.
- Cash handling, end of night paperwork, deposits and safe counts.
- Assisting with disgruntled guests, comps, voids and discounts.
- Created an exciting/ambitious, friendly atmosphere for both the customer and the staff.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answering phone calls on bank disputes, private events and reservations.
- Built a floor chart and line up to best serve the restaurant and the staffs strengths/weakness
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Actively listening and adjusting in areas needing work brought to my attention with a positive demeanor
- Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
- Maintained accurate records of inventory, sales, labor costs, supplies.
- Assigned tasks to FOH employees based on their skill set and availability.
- Developed training programs for new hires and existing staff in order to increase efficiency and knowledge of restaurant procedures.
Appliance Repair Technician
Protech Appliance Repair
Conroe, TX
02.2020 - 11.2022
- Customer service- Answered questions and concerns with follow ups on the status of each claim. Politely communicated with customers and employees about their claim progress from start to finish. Contacted the warranty companies directly for updates and common questions.
- Inventory/parts ordering- Follow up phone calls were made for ordering inventory, checking in parts and logging into inventory, tracking said parts and making sure parts made it to the proper technician for the upcoming job.
- Payroll- reviewing tickets to make sure the proper amount of labor and parts pricing was valid. Discussing with warranties about the prices needed to complete repairs. Paying our technicians for the job they have completed and sending the invoices to the warranty company.
- Recruiter- Hiring new staff members for the office and the felid. Conducted interviews.
- Displayed strong telephone etiquette, effectively handling difficult calls while turning the overall mood into a positive from a negative experience.
- Presented and explained estimates to property owner or landlord as to keep all parties informed with what the status of the claim was.
- Conducted circuit tests to locate shorts and grounds and minor plumbing/electrical issues.
- Repaired and serviced kitchen and laundry room high end appliances.
- Analyzed schematic drawings, product manuals and troubleshooting guides to diagnose and repair problems promptly.
- Tested appliance parts with hand instruments and installed/hauled away broken appliances.
- Instructed customers on how to properly operate, care for and configure appliances.
- Tested appliance operation following installation to make adjustments for optimal performance.
- Ordered and supplied my own tools, supplies and equipment to complete repairs.
- Completed routine service calls across Houston territory to resolve customers' issues and maximize satisfaction.
- Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
- Monitored driver and laborer time and attendance to control costs and maintain safety standards.
- Prospected daily for new accounts to build connections and convert leads into sales appointments.
- Managed team of 13 representatives serving regular book of business with 30-50+ customers.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Lead Bartender
Ransoms Steakhouse
Magnolia, TX
06.2019 - 02.2020
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Stocked bar with beer, wine, liquor and related supplies.
- Monitored patron alcohol consumption to encourage safety.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Trained new bartenders on drink preparation and upselling techniques.
- Estimated daily beverage consumption to maintain proper inventory levels.
- Reduced inventory losses and moved older products by creating new drink menu items.
- Managed tables throughout dining room to execute service at highest level.
Color Correction Specialist
Ulta Salon
Houston, TX
02.2018 - 11.2019
- Booked appointments to allow sufficient time for requested services.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Greeted guests and members upon arrival to create positive first impressions.
- Collated, bound and stored computer-generated reports.
- Proficient in full range of color, cutting, chemical and styling services.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Mentored new staff to enhance personal growth and increase productivity.
- Colored, cut and installed extensions according to style photos and client specifications.
Education
Stylist/cosmetologist - Cosmetology
Ogle School Hair Skin Nails
Stafford05.2017
Certified Nurse Aid - Certified Nurse Aid
A & B Training
Houston04.2009
High School Diploma -
Dulles High School
Sugar Land, TXSkills
- Sales expertise
- Problem-solving abilities
- Courteous demeanor
- Promotions planning skills
- Marketing strategy
- Call Center Operations
- Experience in leadership
- Good work ethic
- Friendly and personable
- Inventory control procedures
- Merchandising knowledge
- Cash handling accuracy
- Retail loss prevention
- Issue and conflict resolution
- Training & development
- Hospitality Expert
- Performance Management
- Time Management
- Schedule Preparation
- Staff Training and Development
- Customer Relationship Management (CRM)
Timeline
FOH Supervisor
The Audrey Restaurant/Reel Luxury Cinemas
06.2023 - 05.2024
Appliance Repair Technician
Protech Appliance Repair
02.2020 - 11.2022
Lead Bartender
Ransoms Steakhouse
06.2019 - 02.2020
Color Correction Specialist
Ulta Salon
02.2018 - 11.2019
Stylist/cosmetologist - Cosmetology
Ogle School Hair Skin Nails
Certified Nurse Aid - Certified Nurse Aid
A & B Training
High School Diploma -
Dulles High School
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