Brittany Walters
Dayton
Summary
Dynamic Assistant General Manager with extensive experience at Giordano's, excelling in staff training and inventory management. Proven track record in enhancing service quality and optimizing operational efficiency. Skilled in budgeting and cost control, while fostering a collaborative team environment to drive employee performance and customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Giordano's
12.2023 - Current
- Collaborates with management to implement staff training programs, enhancing service quality and ensuring proper execution.
- Managed scheduling for back-of-house staff, assists with front-of-house and management
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Oversees product inventory to maintain proper stock levels and minimize waste.
- Mentors staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensures compliance with all health department regulations by creating strict cleaning guidelines and schedules
- Assists in the recruitment, hiring, and onboarding process for new employees
- Resolved customer complaints with professionalism, restoring trust and loyalty.
Restaurant Manager
Giordano's
08.2022 - 12.2023
- Oversaw daily restaurant operations ensuring compliance with health and safety regulations.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented inventory management practices reducing waste and optimizing supply costs.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Supervisor
Giordano's
10.2021 - 08.2022
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Monitored team performance, providing feedback to improve productivity and guest satisfaction.
- Led staff meetings to communicate goals, share updates, and foster a collaborative environment.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Culinary Trainer
Giordano's
2019 - 10.2021
- Monitored new employee training guidelines, ensuring each new hire was properly trained
- Assessed trainee progress through evaluations and provided constructive feedback.
- Executed new and current menu items, ensuring consistency in taste and presentation.
- Collaborated with management and other culinary trainers ensuring consistency in training needs and quality.
- Assisted in new store openings in Canton, OH and Fort Wayne, IN. Also assisting at other stores as needed.
Assistant General Manager
Pizza Hut
2017 - 2019
- Assisted in daily operations to ensure a seamless dining experience for guests.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Crew Member
Pizza Hut
2016 - 2017
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely and accurately.
- Worked front counter, table service, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Ohio Virtual Academy
Maumee, OH05-2016
Skills
- Daily operations management
- Food safety and sanitation
- Employee scheduling
- Sales forecasting
- Budgeting and cost control
- Staff training/development
- Hiring and onboarding
- Decision-making
- Inventory tracking and management
Certification
ServSafe Alcohol Certification
ServSafe Food Protection Manager Certification
Timeline
Assistant General Manager
Giordano's
12.2023 - Current
Restaurant Manager
Giordano's
08.2022 - 12.2023
Supervisor
Giordano's
10.2021 - 08.2022
Culinary Trainer
Giordano's
2019 - 10.2021
Assistant General Manager
Pizza Hut
2017 - 2019
Crew Member
Pizza Hut
2016 - 2017
High School Diploma -
Ohio Virtual Academy