Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Ware

McKinney,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Claims Specialist

State Farm
10.2023 - 04.2024
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.

Retention Manager

Brinks Home Security
10.2022 - 09.2023
  • Increased customer loyalty through the establishment of a comprehensive rewards program.
  • Managed a dedicated team of retention specialists, consistently achieving or exceeding set targets for both individual and group performance metrics.
  • Regularly reviewed and updated retention policies to ensure alignment with company objectives and evolving market conditions.
  • Led training sessions for staff on best practices in customer service, contributing significantly to an improved company-wide focus on client satisfaction.

Fraud Specialist

Genpact
09.2021 - 10.2022
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Provided exceptional support to internal stakeholders during fraud investigations, ensuring all relevant information was readily available for swift and accurate decisionmaking.
  • Reduced instances of fraud by implementing comprehensive detection and prevention strategies.

Data Entry Processor

Burnett Specialist
03.2015 - 08.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Obtained scanned records and uploaded into database.
  • Sorted documents and maintained organized filing process.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Maintained files, records and chronologies of entry activities.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Education

High School Diploma -

Bastrop High School
Bastrop La
05.2010

Skills

  • Claims
  • Claims Processing
  • Claims Investigation
  • Verbal Communication

Timeline

Claims Specialist

State Farm
10.2023 - 04.2024

Retention Manager

Brinks Home Security
10.2022 - 09.2023

Fraud Specialist

Genpact
09.2021 - 10.2022

Data Entry Processor

Burnett Specialist
03.2015 - 08.2021

High School Diploma -

Bastrop High School

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Brittany Ware