Brittany Warembourg
Pahrump,NV
Summary
Authorized to work in the US for any employer Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Optum Health United Health Care
2022.10 - Current
- Taking medical histories
- Explaining treatment procedures to patients
- Preparing patients for examination
- Assisting the physician during exams
- Collecting and preparing laboratory specimens
- Performing basic laboratory tests
- Instructing patients about medication and special diets
- Preparing and administering medications as directed by a physician
- Transmitting prescription refills as directed
- Prior Authorizations
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
Customer Service Coordinator
WinnCompanies
2022.05 - 2022.09
- Provide excellent customer service to residents, technicians, and project site team members in fast paced environment
- Receive service requests via online, email, or calls from residents
- Handle all calls including troubleshooting and scheduling resident service request needs
- Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve
- Prioritize calls according to urgency and importance
- Monitor voicemails, ensuring calls are returned and queues are cleared by end of each day
- Handle customer questions and concerns regarding service requests
- Dispatch and schedule pest control work orders
- Schedule support for Deployed Spouses Program
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated logistics for customer orders.
- Explained charges, fees, terms of sales, and service agreements to over 100 customers daily
PSR - Patient Service Representative
Intermountain Healthcare
2019.10 - 2022.04
- Greets patients and directs them to appropriate departments
- Answers multiple phone lines; directs calls and takes messages as needed
- Verifies patient information and insurance eligibility; collects payments
- Directs patients to complete forms and processes patient-related paperwork
- Informs provider’s assistant of no shows and cancellations
- Makes follow-up appointments for patients and calls patients to confirm appointments
- Contacts “bumped” patients and reschedules appointments as appropriate
- Performs various front-office duties in fast-paced, customer-oriented clinical environment, as assigned
- High volume call.
Medical Assistant
Intermountain Healthcare
2019.10 - 2022.04
- Taking medical histories
- Explaining treatment procedures to patients
- Preparing patients for examination
- Assisting physician during exams
- Collecting and preparing laboratory specimens
- Performing basic laboratory tests
- Instructing patients about medication and special diets
- Preparing and administering medications as directed by physician
- Transmitting prescription refills as directed
- Taking electrocardiograms
- Removing sutures and changing dressings
- Sanitized, restocked, and organized exam rooms and medical equipment
CSR - Customer Service Representative
Utilities Inc
2015.05 - 2019.08
- Answer incoming calls from customers
- Responds to customers via telephone, email or written correspondence
- Inquiries and complaints
- Applies tariffs, and rules and regulatory requirements for all states, as required.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
Education
Associate of Applied Science - Medical Specialties
College America Denver
Denver, CO12.2013
Skills
- Jd Edwards (4 years)
- CC&B (4 years)
- ShoreTel Call system (4 years)
- Customer Service
- Call Center
- CSR
- Customer Support
- EMR systems
- Clerical experience
- Patient Care
- Multi-line Phone Systems
- Laboratory Experience
- Experience Administering Injections
- Vital Signs
- Venipuncture
- Medical terminology
- Medical billing
- Computer skills
- ICD-10
- Microsoft Excel (7 years)
- Medical Coding
- Anatomy Knowledge
- Triage
- Insurance Verification
- Medical Records
- Phlebotomy
- Phone Etiquette
- Yardi
- HL7
- Certifications and Licenses
- Basic Life Support (BLS)
- Patient Management
- Conflict Resolution Ability
- Knowledge of EKG Rhythm Interpretation
- Injury Treatment
- Communicating with Patient Families
- Monitoring Patient Progress
- Sterile Procedures and Techniques
- Bookkeeping Support
- Family Education
- Wound Care and Irrigation
- First Aid
- IDX Appointment Scheduling
- EMR Systems
- Medical Procedures Understanding
- Medical Billing and Coding
Timeline
Medical Assistant
Optum Health United Health Care
2022.10 - Current
Customer Service Coordinator
WinnCompanies
2022.05 - 2022.09
PSR - Patient Service Representative
Intermountain Healthcare
2019.10 - 2022.04
Medical Assistant
Intermountain Healthcare
2019.10 - 2022.04
CSR - Customer Service Representative
Utilities Inc
2015.05 - 2019.08
Associate of Applied Science - Medical Specialties
College America Denver
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