Brittany Warner
Denver ,CO
Summary
Results-driven marketing professional with a strong background in content creation and organic marketing strategies. Skilled in developing compelling content that enhances brand visibility and drives audience engagement. Known for analytical thinking and creativity, eager to leverage these skills for innovative marketing initiatives. Passionate about storytelling and promoting brand identity
Overview
11
11
years of professional experience
1
1
Certification
Work History
Resolution Team Lead Analyst
Farmers Insurance Company
2016.11 - 2024.06
- Analyzed customer surveys to identify and report trends in complaints, enabling product improvements and proactive measures to prevent future issues.
- Managed and addressed policyholder complaints across all social media platforms, including Instagram, Facebook, and X.
- Contributed to a change management project that successfully reduced mailing costs by 70% while enhancing the clarity and user-friendliness of policyback forms.
- Collaborated with the marketing department to develop resources and promotional materials for the launch of a new commercial auto product, including testing the quoting tool for optimal functionality.
Customer Service Advocate
Farmers Insurance Company
2013.09 - 2016.11
- Engaged with customers to explain policies, underwriting guidelines, and marketing initiatives.
- Leveraged appropriate tools and software to effectively assist customers with their policy modifications
- Analyzed, clarified, and resolved inquiries related to policies and accounts while addressing customer complaints by offering timely solutions and alternatives.
- Conducted follow-ups to ensure the successful resolution of customer issues.
- Assisted with change management projects and developed an underwriting appetite guide to support associates in handling appetite-related inquiries effectively.
Education
Bachelor of Science - Business Marketing
California Coast University
Santa Ana, CA06.2016
Skills
- Conversion Strategy
- Photography and Videography
- Social Media Copywriting
- Digital Media
- Social Media Optimization
- Community Engagement
- Analytics and Reporting
- SEO Optimization
- Content Creation
- Market Research
- Social Media and Promotions
Certification
- Social Media | De Paul University 2018
- Safe Agile Certified 2023
- Lean Six Sigma - Yellow Belt Certified 2022
- Digital Marketing Bootcamp Certified 2022
Timeline
Resolution Team Lead Analyst
Farmers Insurance Company
2016.11 - 2024.06
Customer Service Advocate
Farmers Insurance Company
2013.09 - 2016.11
Bachelor of Science - Business Marketing
California Coast University
- Social Media | De Paul University 2018
- Safe Agile Certified 2023
- Lean Six Sigma - Yellow Belt Certified 2022
- Digital Marketing Bootcamp Certified 2022
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